Open To Work
Michelle Gauze
Haughton,LA
Summary
IT Professional and Air Force Veteran with over fifteen years of experience in hardware, OS, and software support. Skilled in managing critical systems to ensure optimal uptime and implementing data protection measures. Experienced in enhancing IT infrastructure and system performance through technical training and certifications.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
IT Support/Network Administrator
Southland Printing Company
Shreveport, Louisiana
08.2025 - Current
- Conducted regular system updates to enhance security protocols and functionality.
- Managed and enhanced network infrastructure performance and security.
- Resolved network issues to maintain stability and ensure uptime.
- Configured and maintained network devices and implemented backup solutions.
- Provided technical support to staff for hardware and software problems.
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Supported various operating systems and server technologies, ensuring compatibility and smooth operation.
- Administered employee access and assigned security roles and permissions to ensure data protection.
- Monitored compliance with laws regarding privacy protection of sensitive data.
- Implemented and provided technical support for voice services and equipment.
Direct Support Worker
Mr. Wesley Gauze
Haughton, USA
09.2021 - Current
- Personal Support Worker/Caretaker for physically disabled individual
- Scheduled and attended medical and wellness appointments with individual.
- Coordinated with insurance and providers to secure necessary mobility equipment for individual.
- Maintained communication with medical providers in MyChart system.
- Managed incoming calls from Social Security Administration and medical providers, ensuring appropriate personnel received relevant information.
- Maintain personal health and vital records, incident reports, and daily task logs using Microsoft 365
- Developed and assembled personal computer system tailored for client needs.
Full Time Student, Cyber Warrior Program
MyComputerCareer
01.2025 - 07.2025
- Completed over 400 hours of technical lecture and hands-on lab training
- Educated on implementing and maintaining system security and configurations of organizations’ servers while providing IT support, including planning and configuring software and hardware for end-users.
- Developed and confirmed security algorithms for software, firmware, and hardware to strengthen system integrity.
- Monitored daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings to ensure system reliability.
- Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure that internet connectivity was sustained
- Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems
- Troubleshot hypothetical incidents by recording detailed information from the 'customer' and relaying it to the correct department for further assistance
- Displayed strong judgment in prioritizing workload based on the needs of the business and end-users
Logistics Manager
United States Air Force
Barksdale AFB, USA
05.2019 - 05.2021
- Led logistics planning and execution of bomber deployments for US Air Force at Headquarters AFSTRAT Logistics Managers, ensuring operational readiness and mission effectiveness.
- Oversaw 5 installations to ensure timely processing of TPFDDDs, cargo products, and airlift requests.
- Coordinated daily communications with workcenters at 5 installations and higher headquarters to disseminate critical information and instructions, supporting mission success.
- Updated JOPES data to reflect current deployment status and requirements.
- Monitored newsgroups and Single Mobility System (SMS) for critical updates and information.
- Uses available resources to research emergent deployment locations and provide usable data to commanders.
- Interfaces with TACC, MAJCOM/HQs, and other directorates and provides accurate and actionable data and products and staff estimates
- Managed a $150k budget for the directorate and approved official travel orders and vouchers.
- Barksdale AFB, LA
Classified Computer System Administrator
United States Air Force
08.2008 - 05.2021
- Coordinated with lateral and higher headquarters communications personnel to obtain appropriate IP addresses and DNS/DHCP configurations to ensure proper secure (classified) connectivity
- Received and installed updates to maintain system security at the highest level
- Provided technical and network support to assigned systems to ensure 100% uptime to mission critical assets
- Diagnosed and troubleshot issues on assigned computer systems to maintain operational integrity
- Configured BIOS/UEFI settings and installed operating systems to ensure optimal performance on new computers
- Installed new computer hardware and peripherals to enhance system capabilities
Section Chief, Deployment Operations
United States Air Force
Barksdale AFB, USA
01.2016 - 05.2019
- Oversaw installation deployment function, managing Wing Contingency/Exercise Deployments, Installation Personnel Readiness, Deployment Control Center, Cargo and Personnel Deployment Functions, Reception Control Center (RCC), Base Support, War Reserve Materiel plans/programs, and Support Agreements to ensure operational readiness.
- Leads one of Air Force Global Strike Command’s largest IDRCs filling over 8500 requirements to date supporting: Air and Space Expeditionary Forces, Continuous Bomber Presence, Bomber Assurance and Deterrence, Bomber Task Force, Constant/Cajun Vigilances, Hectic Roller, Global Thunders, and Red Flags.
- Ensures a 100% on time reporting rate for over 850 AEF Reporting Tool UTCs.
- Developed, maintained, executed Installation Deployment Plan, establishing standard operating procedures for safe and effective deployment of personnel and equipment.
- Coordinated TPFDDs and load plans with TACC, securing airlift for two BW unit deployments and redeployments, enhancing mission support capabilities.
- Trained UDMs, work center augmentees, and unit personnel on cargo and personnel deployment processes.
- Calculates Weapons, Ammo and Mobility Bag (WAB) requirements annually to maximize Mission Support Groups ability to provide individual protective equipment to all AFGSC personnel assigned to Barksdale AFB.
- Managed accountability for assigned computer equipment and radios, and processed travel orders and vouchers for 25 assigned flight personnel.
- Barksdale AFB, LA
Superintendent, Plans and Integration
United States Air Force
Hurlburt Field, USA
01.2014 - 01.2016
- Led deployment activities in support of JCS exercises and contingencies for 63 assigned aircraft and 6 flying units.
- Directly oversaw operation of 18 personnel in the Deployment Control Center during installation exercises and deployments
- Oversaw deployment operations, ensuring continuity and efficiency in the absence of the Installation Deployment Officer.
- Supervised, mentored, and trained 11 personnel, fostering team development and operational readiness.
- Managed and tracked computer and radio equipment, supporting deployment operations and ensuring resource availability.
- Hurlburt Field, FL
Section Chief, Logistics Operations
United States Air Force
Kunsan AB, Republic of Korea
01.2013 - 01.2014
- Oversaw four mobility processing centers for deployment, reception, and beddown of contingency forces.
- Supervised 2 Airmen; directed 23 wing agencies and 35 unit deployment and reception managers for effective operations and mission execution
- Developed and executed twenty extensive event schedules for deployment exercises, ensuring seamless coordination and execution
- Trained personnel in deployment, reception, and readiness reporting.
- Kunsan AB, Republic of Korea
Plans and Programs Section Chief
United States Air Force
Altus AFB, USA
05.2010 - 01.2013
- Oversaw $217k Wing Support Agreement contract program, ensuring compliance and effective resource allocation.
- Managed $20.6M in War Readiness Material assets, maintaining readiness for operational deployments.
- Built and managed office Sharepoint site to relay audience real-time info
- Conducted inspections on Unit Deployment Managers and Quality Assurance checks on subordinates
- Updated program continuity guidelines, improving clarity and usability for team members.
- Earned Squadron NCO of the Year and NCO Academy Distinguished Graduate
- Altus AFB, OK
Personnel Systems Manager
United States Air Force
05.2006 - 08.2008
- Installed and maintained military personnel software, ensuring optimal functionality on computer systems.
- Conducted daily maintenance and decommissioned five personnel system servers to streamline operations.
- Provided tech support by troubleshooting computer, network, and printer issues for personnel, enhancing their operational efficiency.
Education
Cyber Warrior Program -
My Computer Career
07.2025
Associate of Science - Logistics Management
Community College of the Air Force
01.2012
Associate of Science - Human Resources Management
Community College of the Air Force
01.2007
Skills
- Windows 10/11
- IOS
- DNS
- DHCP
- Physical Security
- Logical Security
- Network Standards
- Protocols
- IPS/IDS
- Intrusion prevention
- Intrusion detection
- Telecommunications Systems
- VoIP
- RAM
- Hard Drives
- Motherboard
- Network Interface Cards
- Processors
- Microsoft Firewalls
- Malware Identification
- Configuration Backups
- Microsoft Office Suite
- Data Recovery
- Routing/Switching
- Command Line
- Issue resolution
- Trainer
- Network Installations
- Infrastructure Updates
- Configuration
- Leadership
- Mentoring
- LAN/WAN Networks
- ISP/Remote support
- TCP/IP Model
- OSI Model
- People skills
- Communication
- Diagnostics
- Data metrics
- Network troubleshooting
- System security
- Technical support
- Data metrics
- Project management
- Team collaboration
- Communication skills
- Hardware installation
- VPN configuration
- Cybersecurity
- Network maintenance
- Active directory
- Network performance monitoring
- System upgrades
- Customer support
- Cybersecurity
- System administration
- Disaster recovery procedures
- VoIP systems
- Issue resolution
- Server administration
- IP addressing and subnetting
- Access resolution
- Virtualization technologies
- Firewall management
- People skills
- Linux administration
- Router configuration
- IP addressing
- Wireless networking
- Install hardware
- Root-cause analysis
- Software patching
- Problem solving
Certification
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA CySA+
• CompTIA Network+
• CompTIA Security+
• CompTIA CySA+
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support/Network Administrator
Southland Printing Company
08.2025 - Current
Full Time Student, Cyber Warrior Program
MyComputerCareer
01.2025 - 07.2025
Direct Support Worker
Mr. Wesley Gauze
09.2021 - Current
Logistics Manager
United States Air Force
05.2019 - 05.2021
Section Chief, Deployment Operations
United States Air Force
01.2016 - 05.2019
Superintendent, Plans and Integration
United States Air Force
01.2014 - 01.2016
Section Chief, Logistics Operations
United States Air Force
01.2013 - 01.2014
Plans and Programs Section Chief
United States Air Force
05.2010 - 01.2013
Classified Computer System Administrator
United States Air Force
08.2008 - 05.2021
Personnel Systems Manager
United States Air Force
05.2006 - 08.2008
Cyber Warrior Program -
My Computer Career
Associate of Science - Logistics Management
Community College of the Air Force
Associate of Science - Human Resources Management
Community College of the Air Force