MICHELLE GERARD
Ponchatoula,LA
Summary
Organized and caring Medical Assistant with 30 years of customer service experience seeking a position to contribute to a team by utilizing training, communication, and organizational skills while helping patients to meet their healthcare goals.
Certified Clinical Medical Assistant with strong clinical skills and commitment to patient care. Prepared to support healthcare teams with diagnostic procedures, phlebotomy, and patient assessments. Known for collaboration and adaptability in fast-paced environments. Reliable with focus on achieving optimal patient outcomes and enhancing team efficiency.
Experienced with patient care and clinical procedures, delivering essential support in medical settings. Utilizes phlebotomy and EKG skills to enhance patient experience and efficiency. Strong understanding of medical terminology and healthcare protocols, ensuring high standards of care and compliance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
NeuroCare of Louisiana
- Medical Assistant Extern Responsibilities: Greet and Bed patients; Assess and Record Vitals; Documentation/Chart entry/EHR; Answer Phones; Customer Service; collect demographic information; schedule appointments; Microsoft office programs; file management; Icd-9 & CPT Coding; insurance verification; billing support.
Certified Medical Assistant
Ochsner Health Center
03.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
Certified Clinical Medical Assistant
Ochsner Northshore Medical Center
03.2023 - Current
- Primary care Responsibilities: Greet and Bed patients; Assess and Record Vitals; Documentation/Chart entry/EHR; Answer Phones; Customer Service; collect demographic information; schedule appointments; Microsoft office programs; file management; Icd-9 & CPT Coding; insurance verification; billing support.
Nursing Assistant
The Trace
02.2023 - 02.2025
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assistant Manager/ Hair care specialist
Fantastic Sam’s Metairie LA
08.1998 - 10.2020
- Responsibilities: Handing cash, hair cutting entire family shampooing styling, coloring, blow drying setting, perming hair. Answering phones. Personal touch for each guest and file management, Team leader.
File Clerk / Customer Service
NOPSI
02.1986 - 01.1992
- Responsibilities: customer service, answering phones. File management, accounts receivable, service requests and service cut offs.
Education
Medical Assistant Program -
Delta College
Covington, LA11.2024
Cosmetology
American Beauty College
Waveland, MS01.1994
Specialized Business Program - undefined
Stratford University
01.1992
Diploma - undefined
Cabrini High School
New Orleans, LA05.1985
Skills
- Vital Signs
- Height & Weight Conversions
- CPR/BLS certification
- Phlebotomy / Injections
- Time and Task Management
- Basic Billing and Coding
- EHR
- EPIC
- ECW
- MyChart
- Medical Terminology
- Pharmacology
- Cosmetology
- Management Experience
- Accounts Receivable
- HIPAA Knowledge
- Cash Handling
- Point of Sale System (POS)
- Typing 45 WPM
- Microsoft Excel
- File management
- Administrative and Logistical interactions
- Patient Triage
- Assisting during exams and procedures
- Sanitation and Sterilization of Medical Instruments
- Addressing patient questions and concerns
- Coordinating appointments and outside referral services
- Active listening and building rapport
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Medical history recording
- Vital sign monitoring
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Documented and resolved [ Vital sign] which led to correct documentation.
- Achieved 92.85 of messages by completing patient care with accuracy and efficiency.
Certification
- CCMA - Certified Clinical Medical Assistant
- Licensed Cosmetologist - 1994 -now
- CPR/BLS Training - 2024- 2026
Ovation award for Compassion
My understanding of Patient compassion goes above and beyond my work life, into everyday living. My hobbies of painting and singing offer me extending roles to connect with people in a genuine way that brings anyone at ease. My volunteer work With Special Olympics brings me not only joy but a sense of purpose
Timeline
Certified Medical Assistant
Ochsner Health Center
03.2025 - Current
Certified Clinical Medical Assistant
Ochsner Northshore Medical Center
03.2023 - Current
Nursing Assistant
The Trace
02.2023 - 02.2025
Assistant Manager/ Hair care specialist
Fantastic Sam’s Metairie LA
08.1998 - 10.2020
File Clerk / Customer Service
NOPSI
02.1986 - 01.1992
Certified Clinical Medical Assistant
NeuroCare of Louisiana
Cosmetology
American Beauty College
Specialized Business Program - undefined
Stratford University
Diploma - undefined
Cabrini High School
Medical Assistant Program -
Delta College
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