Erica Lopez
Palm Bay,FL
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Private Nanny
Angela Groover
Palm Bay, FL
10.2015 - Current
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Private Nanny
Sarah Dellinger
Rockledge, FL
09.2010 - Current
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Regulated children's schedules to balance rest, learning and play.
- Transported children to and from school, extra-curricular activities and play-dates.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Caregiver
Lopez Residents
Palm Bay, FL
03.2007 - Current
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment.
- Drove Dad to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Front Desk Agent
Homewood Suite by Hilton Hotels
Viera, Florida
09.2025 - 11.2025
- Greeted guests warmly and checked them in efficiently.
- Assisted guests with inquiries and provided information about amenities.
- Managed room reservations using hotel management software.
- Maintained cleanliness and organization of the front desk area.
- Coordinated with housekeeping to ensure room readiness for guests.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Front Desk Agent
Home2 Suites By Hilton
Palm Bay, Florida
10.2023 - 09.2025
- Provided excellent customer service while upholding company policies.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Ensured that all safety regulations were followed according to company standards.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Maintained cleanliness of lobby area at all times.
Front Desk Agent
Suburban Extended Stay
Melbourne, FL
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Front Desk Agent
Best Western Hotel
Melbourne, FL
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input customer data into reservation systems and updated to reflect room changes.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Customer Service Associate
Staples, The Office Supply Superstore
Palm Bay, FL
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
High School Diploma -
Palm Bay Magnet Senior High School
Melbourne, FL12.2001
Associate of Science - Nursing
Eastern Florida State College
Cocoa, FLSkills
- PEP Program
- Regulating Schedules
- Boundary Setting
- Critical Thinking
- Problem Solving
- Time Management
- Dependable and Responsible
- Microsoft
- Educational Software
- CPR/First Aid
- Promoting Good Behavior
- Computer Use
- Check In and Check Out Procedures
- Payment Collection
- Decision Making
- Account Balancing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Agent
Homewood Suite by Hilton Hotels
09.2025 - 11.2025
Front Desk Agent
Home2 Suites By Hilton
10.2023 - 09.2025
Private Nanny
Angela Groover
10.2015 - Current
Private Nanny
Sarah Dellinger
09.2010 - Current
Caregiver
Lopez Residents
03.2007 - Current
Front Desk Agent
Suburban Extended Stay
Front Desk Agent
Best Western Hotel
Customer Service Associate
Staples, The Office Supply Superstore
High School Diploma -
Palm Bay Magnet Senior High School
Associate of Science - Nursing
Eastern Florida State College