Michelle Glesmann
Saint Simons Island,GA
Summary
Proven Lead Bartender with a track record of enhancing customer satisfaction and exceeding sales goals at Nite Hawk through exceptional service and attention to detail. Skilled in resolving customer complaints and training staff, demonstrating outstanding leadership and the ability to remain calm under pressure. Achieved a significant increase in beverage sales through effective upselling and inventory management.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Nite Hawk
10.2018 - 09.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Bartender
Desert Inn
02.2015 - 10.2018
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
Georgia Alcohol Sever Course
Skills
- Attention to Detail
- Calm Under Pressure
- Assertive
- Clear and effective communication
- Handling Difficult Customers
- Teamwork and Professionalism
- Superior customer service
Timeline
Lead Bartender
Nite Hawk
10.2018 - 09.2024
Bartender
Desert Inn
02.2015 - 10.2018
Georgia Alcohol Sever Course
Similar Profiles
MICHELLE GLESMANNMICHELLE GLESMANN
Head Bartender at NITE HAWK CAFE AND LOUNGEHead Bartender at NITE HAWK CAFE AND LOUNGE
MADISON KYHLMADISON KYHL
Bartender at Nite Hawk Bar and GrillBartender at Nite Hawk Bar and Grill
Ahoura RadpeyAhoura Radpey
Nightclub Security at Nite EntertainmentNightclub Security at Nite Entertainment
Matthew WaskoMatthew Wasko
Team Member at Brueggers BagelsTeam Member at Brueggers Bagels
Anna LoveAnna Love
Farm Hand at Inyazura FarmsFarm Hand at Inyazura Farms