Michelle Gomez Pablo
Memphis,TN
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication in Spanish and English. Proficient with project management, personnel training and production scheduling. Certified in Biliteracy, Experience with Microsoft from High School STEM courses and OSHA certified.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Team Leader
Hamra Enterprises
Memphis, TN
09.2023 - Current
- Coordinated daily tasks to ensure smooth workflow among team members.
- Implemented safety protocols to foster a secure work environment.
- Communicated with management regarding team performance and needs.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Trained new employees on company policies and operational procedures.
Education
East High School T-STEM Academy
Memphis, TNSkills
- Team leadership
- Employee training
- Customer satisfaction
- Conflict resolution
- Staff training
- Call center operations
- Flexible schedule
- Cash handling
- Problem-solving
- Influencing skills
- Client service
- Giving constructive feedback
Languages
Spanish
Native/ Bilingual
Certification
- OSHA
- Spanish Biliteracy
- Nc3certs Certified
- High School Diploma
Timeline
Team Leader
Hamra Enterprises
09.2023 - Current
East High School T-STEM Academy