Michelle Gonzalez

Aseptically prepare non-hazardous and hazardous intravenous medications, triage phone calls and messages and assist inquirer accordingly, manage medication queue and fill orders, pull and return narcotics from the narcotics vault, repack medications manually and using the repack machine, fill omnicells, deliver patient specific medication to correct omnicell, stock, label, and inventory medication to keep accurate records, ensure proper storage and organization of pharmaceutical products, assist in training new hires, assist colleagues with any issues involving pharmacy equipment or software systems, adaptable and proficient in learning new concepts quickly and efficiently, skilled at working independently and collaboratively in a team environment.

Answered inbound calls, made outbound calls, assisted customers with answering questions and troubleshooting issues relating to their services, used product knowledge to sell additional services to customers, worked effectively in fast paced environments.

Performed inventory control, such as counting, and stocking merchandise, unpacked and repacked items in different quantities for shipment, assisted in reducing product damage by properly handling and storing materials, used hand-held devices and computers to record and monitor inventory levels.

Worked as a team leader to promote excellent customer service by putting together reports with team statistics, maintaining morale, ensuring that the team had the necessary resources to perform their outbound and inbound duties effectively, held weekly team meetings to provide the team with updates and feedback to make calls more efficient, assisted with inbound and outbound calls when short staffed.