Michelle Gottlieb
Linkedin.com/in/michellesgottlieb
Summary
Data-driven workplace operations leader with experience across hospitality, facilities, and vendor management in fast-paced, high-growth environments. Proven track record of leading office operations and scaling workplace systems across The Yard portfolio, while driving operational transformation and efficiency improvements at e.l.f. Beauty. Known for bringing structure to ambiguity, optimizing workplace operations through detail-oriented execution, and fostering cross-functional alignment during periods of rapid change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager, NY
e.l.f. Beauty Inc.
New York, New York
05.2023 - Current
- Own end-to-end workplace operations for the New York office, supporting 150+ employees, overseeing workplace services, facilities, vendor management, procurement, and contract negotiations, improving service quality and operational efficiency
- Transformed NY workplace operations from a high-energy, unstructured environment into a structured, high-performance workplace by resetting expectations, aligning with HQ standards, and serving as culture lead to drive cross-functional alignment, accountability, and workplace experience during rapid organizational growth
- Implemented data-driven workplace improvements adopted across the organization, including a flexible desk booking system, cross-functional onboarding and offboarding process improvements, and access and utilization tracking
- Optimized workplace costs by identifying structural cost allocation gaps and collaborating with Finance to reallocate costs, eliminating non-essential spend and enhancing financial accountability across teams
- Developed first office operations handbook, consolidating institutional knowledge into centralized resource, supporting operational consistency and team alignment
- Led end-to-end planning and execution of internal NY workplace programming and experiences, including weekly catered lunches, quarterly gatherings, leadership dinners, and annual holiday parties
Senior Operations Manager
The Yard: Space to Work
New York, NY
06.2021 - 07.2022
- Led operations across a 14-location portfolio, managing and developing a team of 20+ Community Managers and five Senior Community Managers; drove a 22% increase in occupancy and 68% increase in revenue year over year
- Tracked KPIs and led weekly executive metrics meetings with the CEO, CFO and senior leadership to review performance and drive accountability
- Managed vendor relationships and negotiated contracts, achieving 50% reduction in operating expenses
- Collaborated with software developers to design and enhance member-facing portal features; led implementation and rollout of new revenue-generating product vertical
Senior Community Manager, Upper West Side
The Yard: Space to Work
New York, NY
01.2021 - 06.2021
- Managed and developed a team of three Community Managers across two locations, driving a 12% increase in occupancy and a 22% increase in revenue
- Drove both locations to top-tier performance, consistently ranking first through third out of 14 locations organization-wide; signed 59 new members and 146 desks in under six months
- Resolved escalated member issues with tailored conflict resolution strategies, enhancing member satisfaction and retention
- Created first Community Manager training handbook, consolidating institutional knowledge and FAQs into centralized resource that reduced repetitive inquiries and saved senior management time
Community Manager
The Yard: Space to Work
New York, NY
02.2020 - 01.2021
- Generated $377K in monthly revenue during the COVID-19 pandemic; onboarded 63 new members and 189 desks with an average 11-month retention on month-to-month agreements
- Achieved a 64% tour to sign-up conversion rate, maintained 10-week top performance streak with highest occupancy in the organization in Q4 2020; exceeded monthly sales and occupancy targets by up to 400%
Franchise Senior Account Executive
Yelp
New York, NY
09.2016 - 09.2018
- Generated $450K+ in ad sales revenue, consistently surpassing quota with an average of 110% through strategic cold outreach and disciplined pipeline management
- Selected by sales leadership as 1 of 12 top-performing veteran sales representatives in New York office to pilot a new advertising product ahead of organization-wide rollout
- Co-managed and developed underperforming team of 16 local sales representatives; led trainings, presentations, and individualized coaching to ensure consistent monthly quota attainment and target achievement twice within six months
- Earned five promotions, advancing from local sales to franchise sales over tenure
- Recipient of Duchess of Harlem award in September 2017 as a top producer in New York office
Sales Support
Madewell
New York, NY
10.2012 - 09.2018
- Built foundational experience in retail sales, customer service, and in-store operations over six years in a high-volume fashion retail environment
- Supported sales floor operations including client service, visual merchandising, inventory management and POS transactions, while training and supporting onboarding of new team members
Education
BBA - Marketing Management
Zicklin School of Business At Baruch College
New York, NY05-2016
Certification
- e.l.f. Beauty Modern Manager Training Program, Completed 04/2025
- Yelp Leadership Development Program, Completed 04/2018
Timeline
Office Manager, NY
e.l.f. Beauty Inc.
05.2023 - Current
Senior Operations Manager
The Yard: Space to Work
06.2021 - 07.2022
Senior Community Manager, Upper West Side
The Yard: Space to Work
01.2021 - 06.2021
Community Manager
The Yard: Space to Work
02.2020 - 01.2021
Franchise Senior Account Executive
Yelp
09.2016 - 09.2018
Sales Support
Madewell
10.2012 - 09.2018
BBA - Marketing Management
Zicklin School of Business At Baruch College