Mireya Arias
Summary
Accomplished Cluster Leader with over 15 years of diverse management experience in operations, risk management, business governance, and sales. Proven ability to achieve results through a focused, strategic approach.
Overview
16
16
years of professional experience
Work History
Director of NY Office
BANRESERVAS
11.2023 - Current
- Supported profitability by maintaining and fostering client portfolio growth, minimizing risk levels, and ensuring client loyalty.
- Developed relationships with banking entities, professional associations, and diaspora organizations to promote foreign investment and referrals.
- Managed compliance with regulatory standards, ensuring adherence to jurisdictional compliance management.
- Oversaw operational, financial, and personnel management while acting as the main liaison with headquarters.
- Designed and implemented strategies to capture business opportunities within the Dominican diaspora abroad.
- Advised and guided clients on the bank's products and services, ensuring preferential treatment for high-value clients.
- Represented the institution at cultural, commercial, and industrial congresses to enhance brand recognition and inter-institutional alliances.
- Directed the strategic planning, supervision, and coordination of business strategies within the New York jurisdiction, ensuring alignment with head office guidelines to enhance the Bank’s international market presence.
Merchant Services Consultant
Bank of America
09.2022 - 12.2023
- Leveraged consultative sales processes to identify client business needs across healthcare, retail, and other industries.
- Recommended tailored payment processing solutions, focusing on complex client opportunities.
- Built meaningful client relationships, collaborating with internal partners to offer expertise in payment systems and security.
- Proactively developed a pipeline of sales opportunities, driving revenue goals while maintaining operational excellence.
- Adapted to evolving payment processing environments and established relationships with industry partners.
Vice President | Financial Center Manager
Bank of America
02.2012 - 11.2023
- Directed and coached teams to achieve performance goals, operational excellence, and risk mitigation.
- Successfully onboarded and developed new associates, ensuring continuous learning and growth opportunities.
- Championed financial literacy programs and community outreach initiatives, including Better Money Habits.
- Implemented remediation strategies, achieving eight perfect audit reviews and exceeding company cornerstone metrics.
- Acted as a market leader for open house initiatives and strategic realignment projects.
Small Business Specialist
Bank of America
01.2010 - 02.2012
- Consistently exceeded sales goals, surpassing 100% of targets for four consecutive quarters.
- Served as the market-level expert for small business products, providing mentorship and guidance.
- Achieved merchant referral sales goals over 100% for three consecutive quarters.
Education
Bachelor of Business Management -
Monroe College
Bronx, NYAssociate's Degree - Marketing
New York College of Technology
Brooklyn, NYSkills
- Project Management & Budgeting
- Risk Management & Compliance
- Business Development & Portfolio free Management
- Strong Interpersonal and Mentoring Skills
- Time Management
Awards Recognition
- 2021 Valiant Award
- Signature Series Mentor & Graduate
- New Hire Operations Speaker
- Top Performing Financial Center
Timeline
Director of NY Office
BANRESERVAS
11.2023 - Current
Merchant Services Consultant
Bank of America
09.2022 - 12.2023
Vice President | Financial Center Manager
Bank of America
02.2012 - 11.2023
Small Business Specialist
Bank of America
01.2010 - 02.2012
Bachelor of Business Management -
Monroe College
Associate's Degree - Marketing
New York College of Technology
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