Michelle Graham
Chapmansboro,TN
Summary
Knowledgeable Assistant Nurse Manager with excellent conflict resolution and problem-solving abilities. Skilled at improving processes and familiar with employee motivation and retention strategies. Excellent communication and coordination skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
Vanderbilt Pediatric Primary Care
Nashville, TN
07.2017 - Current
- Fostered improvement in staff development, personnel training and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training, as evidenced by increasing number of certified pediatric nurses on staff by 21%.
- Developed departmental goals and objectives to improve satisfactory rating with patients as evidenced by increases in top box scores through implementation of nursing initiatives to decrease clinic cycle times and wait times.
- Trained new nurses in proper techniques, care standards, operational procedures, safety protocols and point of care testing.
- Supervised, directed and motivated high-quality performance from over 25 licensed nursing staff.
- Established and continuously optimized unit schedules and individual work assignments for high volume pediatric clinic serving as medical home for over 19,000 patients.
NICU Registered Nurse
Vanderbilt Children's Hospital
Nashville, TN
11.2004 - 07.2017
- Assessed, evaluated and cared for critically ill neonates in 100 bed level IV NICU.
- Administered medications and fluids and checked vital signs on critically ill newborns.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes while serving as preceptor for new staff and RSL.
- Followed policies, procedures and hospital regulations for protocol compliance and patient safety.
- Communicated with family members and loved ones to provide information about patient care, treatments and medical options.
Clinic Nurse Manager
Robertson County Health Department
12.1999 - 10.2004
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to staff of 12 employees.
- Direct day-to-day administrative and operational functions of community health department with visit volumes of 75-100 per day.
- Improved patient well-being by offering advice and promoting preventive health measures to underserved community.
- Advocated for and strived to protect health, safety and rights of patients.
- Partnered with support technicians, nursing staff and social workers to coordinate services.
- Educated patients, families and caregivers about conditions and treatments.
- Delegated patient care responsibilities to RN, LPN and nursing assistant staff.
- Helped charge nurse staff unit and achieve coverage goals.
Education
Bachelor of Science - Nursing
Middle Tennessee State University
Murfreesboro, TN1996
Skills
- Staff Mentoring
- Task Delegation
- Employee Performance Evaluations
- Direct and Indirect Patient Care
- Policy and Program Development
- Multitasking and Organization
- Clinical Staff Management
- Quality Improvement Plans
- Conflict Management
- Employee Work Scheduling
Certification
- BLS
- Certified Pediatric Nurse
Timeline
Assistant Nurse Manager
Vanderbilt Pediatric Primary Care
07.2017 - Current
NICU Registered Nurse
Vanderbilt Children's Hospital
11.2004 - 07.2017
Clinic Nurse Manager
Robertson County Health Department
12.1999 - 10.2004
Bachelor of Science - Nursing
Middle Tennessee State University
- BLS
- Certified Pediatric Nurse
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