Michelle Green
East Orange,NJ
Summary
Experienced with maintaining cleanliness and guest satisfaction in fast-paced environments. Utilizes attention to detail and efficient cleaning techniques to create welcoming atmosphere. Knowledge of hospitality protocols ensures consistent and high-quality service.
Overview
4
4
years of professional experience
Work History
Security Officer
Prime Protective Security Bureau
New York, NY
11.2023 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Room Attendant
Hilton Garden Inn Hotel
Augusta, GA
11.2021 - 11.2023
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
Room Attendant
Days Inn Hotel
Neptune
07.2021 - 11.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Diploma - Degree
Irvington High School
Irvington, NJ05.1987
Skills
- Housekeeping
- Cleaning techniques
- Room preparation
- Professional appearance
- Hospitality industry
- Safety awareness
- Sanitation practices
- Trash waste and removal
- Security guard license
- CCTV surveillance
- Detail-oriented
- Access control
- Security screenings
Timeline
Security Officer
Prime Protective Security Bureau
11.2023 - 02.2025
Room Attendant
Hilton Garden Inn Hotel
11.2021 - 11.2023
Room Attendant
Days Inn Hotel
07.2021 - 11.2021
Diploma - Degree
Irvington High School