Michelle Griffin
Stinnett
Summary
Dynamic leader with extensive experience in organizational leadership, operational excellence, and strategic planning. Proven ability to enhance customer satisfaction and drive profitability through effective team building and continuous improvement initiatives.
Overview
31
31
years of professional experience
Work History
President
Borger Bank, Branch of Amarillo National Bank
Borger, TX
07.1995 - Current
- Led strategic initiatives to enhance customer satisfaction and increase branch profitability.
- Developed and implemented operational policies to streamline workflows and improve service delivery.
- Oversaw risk management processes, ensuring compliance with regulatory standards and internal controls.
- Mentored branch leadership team, fostering a culture of continuous improvement and professional development.
- Collaborated with executive team on budget planning, resource allocation, and financial forecasting.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Education
Bachelor of Science - Finance & Marketing
Boise State University
Boise, IDSkills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Employee relations
- Sales and marketing
Timeline
President
Borger Bank, Branch of Amarillo National Bank
07.1995 - Current
Bachelor of Science - Finance & Marketing
Boise State University