Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Michelle Gross

Office Work
New Philadelphia,OH

Summary

Exceptionally detail-oriented, conscientious and adaptable employee with an excellent work ethic and a great office-skill background

Desires to return to an office environment to utilize customer service and financial skills needed to effectively perform the Billing Customer Service Specialist position as advertised by Mancan

Work History

Buffet Attendant

Dutch Valley Restaurant
Sugarcreek, OH
01.2023 - Current
  • Improved customer service and satisfaction attending buffet/salad bar and working in bakery.

Prod. Planning Analyst/Order Fulfillment Analyst

The Timken Company
North Canton, OH
  • Scheduled production lines
  • Expedited customer orders to improve or exceed customer demand

Customer Service Account Representative

The Timken Company
Canton, OH
  • Expedited orders to meet or exceed customer's demand
  • Established direct contact with customers (phone calls and customer visits)

Scheduler Expeditor

The Timken Company
New Philadelphia, OH
  • Scheduled production lines
  • Expedited product to meet or exceed customer's demand

Production Control Clerk - Tubing

The Timken Company
Canton, OH
  • Scheduled and expedited tubing
  • Worked with shipping department; custom paperwork

Statistical Clerk

The Timken Company
Canton, OH
  • Accurately created and published daily production reports used in managerial decisions

Inventory Clerk

The Timken Company
Canton, OH
  • Managed inventory to enable maximum amount of profit from least amount of investment in stock without effecting customer satisfaction.

General Office Clerk

The Timken Company
Canton, OH
  • Performed clerical tasks using phone, fax, copier, scheduling meetings, typing, etc.

Education

High School Diploma -

Sandy Valley High School
Magnolia, OH

Skills

  • Customer Service
  • Team player
  • Data analysis
  • Attention to detail
  • Critical thinking
  • Accurate and punctual
  • Ability to handle sensitive information with confidentiality
  • Maintaining financial records/managing collections
  • Self motivated

Additional Information

Served as a church treasurer at the Mineral City Nazarene Church from 1988-2005

Timeline

Buffet Attendant

Dutch Valley Restaurant
01.2023 - Current

Prod. Planning Analyst/Order Fulfillment Analyst

The Timken Company

Customer Service Account Representative

The Timken Company

Scheduler Expeditor

The Timken Company

Production Control Clerk - Tubing

The Timken Company

Statistical Clerk

The Timken Company

Inventory Clerk

The Timken Company

General Office Clerk

The Timken Company

High School Diploma -

Sandy Valley High School
Michelle GrossOffice Work