Michelle Guajardo
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Delivery Driver
Shipt Inc
03.2020 - Current
- Use the app to accept orders from Shipt members in the area
- Accurately shop and deliver orders to member homes
- Provide the best customer experience
- Contact customers when necessary to ensure their requests are met.
Stocker Associate
Michaels Arts And Supplies
02.2021 - 04.2021
- Adhere to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; execute Company policies and standards
- Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget
- Participate in the AD set process on scheduled Sundays
- Help maintain seasonal sets and the feature space to our visual merchandising standards on a daily and weekly basis
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
Amazon Delivery Driver
Amazon.com
09.2019 - 03.2020
- Drive company vehicles to customer locations, climb in and out of vehicle, and walk up and down stairs as required to deliver packages to customers according to established procedures, in all weather conditions
- Perform vehicle inspection such as checking fluid level and tire pressure, notifying managers about any major repairs and maintenance needs
- Work with support team to provide exceptional customer service and address customer concerns
- Operate a scanner to record shipping and package information for all documents/packages delivered
- Maintain good work habits, including reporting to work on time and adhering to standard work and safety procedures
- Assist in training new Delivery Associates and ride along with them to review performance and the proper use of routes and practices when necessary.
Phlebotomist
University Health System
08.2018 - 09.2019
- Accurately and rapidly collects blood samples from inpatients and outpatients in the proper container correctly labeling all tubes and promptly delivering blood samples to the laboratory
- Timely and accurately collects blood specimens from patients, using appropriate aseptic collection methods and the correct collection system
- Follow proper infectious/isolation policies
- Performs duties promptly, safely, efficiently, and reliably
- Cares for and handles specimens, supplies and equipment properly
- Maintains good guest relations and working relations.
LMRT
CareNow Urgent Care
08.2017 - 06.2018
- Perform timely and quality radiology procedures for subsequent evaluation and treatment by an attending physician
- Perform quality control checks/audits on radiologic equipment
- Perform drug screens, urinalysis and other in-house lab tests including processing specimens for reference laboratories
- Maintain records and logs on activities including in-house lab work, drug screens, and x-rays sent out to other labs
- Ensure occupational client’s preference card is followed and occupational procedures are adhered to
- Assist with general patient care when needed.
Call Center Representative
Houston Metro Urology
02.2010 - 01.2012
- Answer telephone promptly and in a polite and professional manner
- Schedule, reschedule appointments
- Act as a liaison for the patients and the health care center
- Understanding when to escalate calls to physicians/practice manager/triage nurse
- Verify insurance
- Reinforce and uphold patient confidentiality as required by HIPAA and clinic
Education
LMRTCollege of Health Care Professions
2017 - 2018
High school diploma -
Alief Elsik High School
1998 - 2002
Skills
- Inventory and Stocking
- Communication and Interpersonal Skills
- Logistics Knowledge
- Product Distribution
- Customer Service
- Time Management
Timeline
Stocker Associate
Michaels Arts And Supplies
02.2021 - 04.2021
Delivery Driver
Shipt Inc
03.2020 - Current
Amazon Delivery Driver
Amazon.com
09.2019 - 03.2020
Phlebotomist
University Health System
08.2018 - 09.2019
LMRT
CareNow Urgent Care
08.2017 - 06.2018
LMRTCollege of Health Care Professions
2017 - 2018
Call Center Representative
Houston Metro Urology
02.2010 - 01.2012
High school diploma -
Alief Elsik High School
1998 - 2002
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