Michelle Gutierrez
Omaha,NE
Summary
Driven and adaptable, I leveraged quality control procedures at Bio Life Plasma to enhance donor satisfaction and safety. At Bestbuy, my customer service skills significantly improved client experiences. Proficient in patient confidentiality and a hardworking ethos, I excel in fast-paced environments, always prioritizing impactful results.
Overview
3
3
years of professional experience
Work History
Donor Center Technician
Bio Life Plasma
08.2024 - Current
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
Retail Sales Associate
Bestbuy Retail Store
06.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Host
PizzaWest
11.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
McDonald's
11.2021 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Westside High School
Omaha, NE12.2023
Skills
- Patient confidentiality
- Adaptable mindset
- Quality Control Procedures
- Donor Screening
- Computer Skills
- Blood Collection
- Hardworking
- Multitasking Abilities
- Customer Service Skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Center Technician
Bio Life Plasma
08.2024 - Current
Retail Sales Associate
Bestbuy Retail Store
06.2023 - Current
Host
PizzaWest
11.2022 - 05.2023
Cashier
McDonald's
11.2021 - 01.2023
High School Diploma -
Westside High School
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