Michelld Gutierrez
Salem,OR
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lottery Attendant
Dede's Deli
Salem, OR
02.2024 - 10.2025
- Assisted customers with lottery ticket purchases, ensuring compliance with regulations and enhancing the overall customer experience.
- Maintained accurate inventory of lottery supplies, minimizing discrepancies and ensuring timely restocking for customer demand.
- Processed lottery transactions efficiently, contributing to a smooth sales environment and improving operational flow.
- Educated customers on lottery games and promotions, fostering engagement and increasing ticket sales through effective communication.
- Monitored lottery equipment functionality, reporting issues promptly to minimize downtime and maintain service quality.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business through personalized service.
- Assisted customers with selecting the right type of lottery ticket for their needs.
- Verified customers' age before selling lottery tickets.
- Processed cash, credit card, debit card payments for lottery ticket purchases.
- Maintained cleanliness inside the store premises including counters, shelves, floors.
- Ensured lottery tickets and supplies were adequately stocked in the store.
- Printed customer bills and processed payments using cash register.
- Completed paperwork related to customer service surveys and promotional programs.
- Collected money for games and provided customers with tokens, tickets, and correct change.
- Monitored casino operations and patron behavior for suspicious activity.
- Greeted casino patrons and offered to provide hotel information or directions.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Scanned winning tickets to calculate payouts.
- Assisted patrons with jackpot payouts.
Front desk
Holiday loage
Salem, OR
02.2023 - 02.2024
- Greeted and assisted guests during check-in and check-out, ensuring a welcoming experience for all visitors.
- Managed and organized reservations and room assignments, contributing to efficient hotel operations and guest satisfaction.
- Handled guest inquiries and complaints promptly, enhancing the overall customer service experience at the front desk.
- Maintained cleanliness and organization of the front desk area, creating a professional and inviting environment for guests.
- Processed payments and maintained accurate billing records, ensuring financial transactions were conducted smoothly and securely.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and address guest needs efficiently.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Housekeeping
Double tree
Salem, OR
02.2023 - 02.2023
- Cleaned and sanitized guest rooms daily, ensuring a welcoming environment and maintaining high cleanliness standards.
- Stocked and organized housekeeping supplies, promoting efficiency and availability for daily operations.
- Reported maintenance issues promptly to ensure timely repairs and enhance guest satisfaction.
- Assisted in laundry services, ensuring all linens and towels were cleaned, folded, and restocked efficiently.
- Followed safety protocols while handling cleaning chemicals, contributing to a safe workplace environment.
- Performed light housekeeping duties for assigned residents' rooms, including laundry services.
- Performed light housekeeping duties such as laundry, vacuuming, dusting.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting and dishwashing.
- Assisted housekeeping staff in preparing vacant rooms for new arrivals.
- Maintained a clean living environment by performing housekeeping duties.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
Laundry Attendant
Eco laundry
Salem, OR
02.2022 - 02.2022
- Sorted and organized laundry items efficiently, ensuring timely processing and meeting customer demands for prompt service.
- Operated industrial laundry equipment, maintaining optimal performance and safety standards to enhance operational efficiency.
- Inspected and folded finished laundry items meticulously, ensuring quality control and customer satisfaction with every order.
- Assisted in maintaining cleanliness of work areas by regularly cleaning machines and organizing supplies to promote a safe environment.
- Adhered to safety protocols while performing daily tasks, contributing to a culture of safety and compliance within the workplace.
- Kept work area neat, clean and organized at all times.
- Loaded and unloaded washers and dryers, observing correct operating instructions.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Folded dried articles neatly.
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Followed safety regulations while operating machinery.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Assisted customers with their inquiries regarding laundry services.
- Removed lint from dryer screens after each load.
- Measured correct amount of chemicals required for each load.
- Ensured that all wash loads are balanced before starting the cycle.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Maintained records of all laundry services provided in logbooks.
- Separated whites from colors during the sorting process.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Provided excellent customer service at all times.
Assistant Manager
Dollar Tree
Salem, OR
02.2020 - 02.2021
- Assisted in maintaining store cleanliness and organization, ensuring a welcoming environment for all customers.
- Stocked merchandise efficiently, contributing to optimal product availability and enhancing customer shopping experience.
- Supported cash handling processes by accurately processing transactions, maintaining register integrity throughout shifts.
Skills
- Customer assistance
- Cash handling
- Transaction processing
- Inventory management
- Payment processing
- Customer engagement
- Sales support
- Issue resolution
- Front desk operations
- Cleaning standards
- Laundry operations
- Quality control
- Ticket sales expertise
- Cash handling proficiency
- Fraud detection
- Customer service
- Alcohol awareness
- Customer complaint handling
Languages
Spanish
Full Professional
English
Professional
Certification
- OLCC
- Food handlers
Timeline
Lottery Attendant
Dede's Deli
02.2024 - 10.2025
Front desk
Holiday loage
02.2023 - 02.2024
Housekeeping
Double tree
02.2023 - 02.2023
Laundry Attendant
Eco laundry
02.2022 - 02.2022
Assistant Manager
Dollar Tree
02.2020 - 02.2021