Michelle Hakala-Wolf
Glendale,CA
Summary
Results-driven project manager with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Teacher/Owner
WOLF CITY VOICE STUDIO & THE GIFTED SPEAKER
12.2014 - Current
- Developed and implemented unique teaching platform for: voice, acting and presentation skills, building comfort, believability and impact for actors, singers, presenters and video content hosts
- Program one of the first of its kind with a 95% success booking rate
- Established successful training program to work with introverts in the business and tech worlds to enhance their effectiveness and ability to present themselves and their creations
- Leading to a 90% improvement rate in gaining access to higher positions and raises by improving communication skills
- Facilitated 100% college acceptance rate for high school students entering prestigious performing arts programs
- Coached students to develop competitive edge with well-planned growth and strategic business development by increasing their knowledge and materials at a constant rate to ensure 100% readiness
- Controlled day-to-day operations, including setting schedules and managing employees.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Project Manager
AT&T/Know Ink/LA County
04.2022 - 11.2024
- Managed and dispatched new team of 36, hardware field engineers
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Coordinated mapping of voter locations with available AT&T engineers, increasing ease of project by 80%
- Simplified strategic decision-making in situations with limited information and tight time constraints
- Translated project strategy directives into successful tactical plans to execute on-time deliverables
- Liaised with team to define project scope, timelines, resources and requirements.
Office Manager
ADAP.TV/AOL PLATFORMS
01.2011 - 12.2014
- Strengthened and managed multiple offices and led culture initiatives for fast paced company growing from 6 to 75 people
- Spearheaded project management real estate search, relocation and build of new office space moving from 9K square foot space to 16K square foot space
- Facilitated team of contractors, architects and legal to ensure a smooth and seamless transition into 16K foot space
- Inspired lowest attrition rate company wide; 10% in NYC office; attributed to management, communication and cultural awareness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
CSR
CIGNA HOME DELIVERY PHARMACY
01.2009 - 01.2010
- Managed multiple platforms simultaneously to ensure strong, efficient and legally compliant customer service for phone based pharmacy group
- Solved urgent issues with medication delivery while following HIPAA and medicare policies
- Completed Fraud and Medicare training.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Education
Masters of Art -
New York University
New York, NYBachelor of Art - Liberal Studies
California State University
Hayward, CASkills
- Project management
- Education and Training
- Marketing and advertising
- Public Speaking
- Social media campaigns
- Content creation
- Video editing
- Customer Relations
- Team Oversight
- Staff Management
- Hiring and Staffing
- Vendor Management
- Client Service
- Operations Management
Accomplishments
- Designed, produced and performed over 100 UGC videos with active campaigns.
- Built online education program utilizing pre-recorded video and live contact.
- Relocated, renovated and built out new offices for fast growing start-up.
- Built several successful social media campaigns.
- Wrote 2 off-Broadway plays
- Wrote, produced and performed short film about singing zombies.
Timeline
Project Manager
AT&T/Know Ink/LA County
04.2022 - 11.2024
Teacher/Owner
WOLF CITY VOICE STUDIO & THE GIFTED SPEAKER
12.2014 - Current
Office Manager
ADAP.TV/AOL PLATFORMS
01.2011 - 12.2014
CSR
CIGNA HOME DELIVERY PHARMACY
01.2009 - 01.2010
Bachelor of Art - Liberal Studies
California State University
Masters of Art -
New York University
Similar Profiles
Victor SymonetteVictor Symonette
Voice Actor at Edge Voice StudioVoice Actor at Edge Voice Studio
Vanessa LancubaVanessa Lancuba
Teacher at AML Golden Voice StudioTeacher at AML Golden Voice Studio
Valeria TapiaValeria Tapia
Intern at Destiny Voice & Music StudioIntern at Destiny Voice & Music Studio