Michelle Hall
Pocomoke City,MD
Summary
I am currently a Licensed Certified Social Worker Clinical (LCSW-C) for Maryland as of March 2023. I am on the board for The Samaritan Shelter in Pocomoke MD. I also operate a future non-profit recuse- Pocomoke Paws Kitten Rescue.
Overview
9
9
years of professional experience
Work History
Crisis Team Leader
Lower Shore Clinic
08.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Review Crisis Referrals for acceptance to the Crisis Retreat
- Complete insurance authorizations
- De-escalate crisis situations upon members
- Provide Case Management services to members of the Crisis Retreat
- Manage the finances of the Crisis Retreat
- Evaluated customer needs and feedback to drive member and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Work and collaborate with employees of Go-Getters and Lower Shore clinic for continued collaborations of crisis members
Mental Health Therapist
Chesapeake Health Care
09.2018 - 07.2021
- Documented client progress in confidential files.
- Performed client assessments and developed treatment plans.
- Provided clients with recommendations to community resources.
- Utilized meditation and visualization to support clients in meeting therapeutic goals.
- Observed and monitored client behavior and responses to treatment.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Psychiatric Rehabilitation Specialist
Eastern Shore Psychological Services
06.2014 - 09.2018
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Provided therapeutic activities to assist with patient development.
- Organized recreational activities to assist in patient recovery.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
Education
Masters of Social Work - Social Work
Salisbury University
Salisbury, MD12.2015
Bachelors of Social Work - Social Work
Salisbury University
Salisbury, MD05.2014
Skills
- Conflict Resolution
- Coaching and Mentoring
- Client Support
- Safety Processes
- Mood Disorders Knowledge
- Crisis Intervention Techniques
- CPR, First Aid, AED
- Mental Health Training
Timeline
Crisis Team Leader
Lower Shore Clinic
08.2021 - Current
Mental Health Therapist
Chesapeake Health Care
09.2018 - 07.2021
Psychiatric Rehabilitation Specialist
Eastern Shore Psychological Services
06.2014 - 09.2018
Masters of Social Work - Social Work
Salisbury University
Bachelors of Social Work - Social Work
Salisbury University
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