Emmaline Grace
Saint Paul,MN
Summary
Compassionate social worker with hands-on experience in crisis intervention, case management, and team leadership. Known for building strong connections with clients, navigating complex situations, and helping individuals access the resources and support they need. Brings a thoughtful, client-centered approach while working collaboratively to provide consistent, high-quality person centered care.
Overview
11
11
years of professional experience
Work History
Crisis Social Worker Team Lead
Northwest Counseling and Guidance Clinic
402 Technology Dr., Menominee, WI | 715-566-3845
01.2021 - Current
- Responsibilities; provides immediate, on-site crisis intervention, including assessment, de-escalation, safety planning, and connecting individuals in emotional or psychiatric distress with essential community resources and long-term care, often diverting them from hospitalization or the criminal justice system.
Social Worker-Case Manager Supervisor
Community Care Services, LLC
6053 Hudson Rd., Woodbury, MN | 651-393-5324
11.2020 - 10.2025
- Responsibilities; oversee and guide a team of case managers, focusing on training, performance evaluation, quality assurance to ensure efficient and compliant service delivery to clients; include; staff development, monitoring caseloads, coordinating services, handling complex cases, ensuring accurate record-keeping and adherence to program policies and regulations.
Social Worker
Department of Veterans Affairs
1101 Veterans Dr., Lexington, KY | 859-233-4511
08.2019 - 05.2020
- Responsibilities; matching patients with resources, drug/substance abuse assessments, dialectical behavioral therapy, hospice care, assessments/plans for Alzheimer's patients and assessments to diagnose disorders on the mental health ward. Additional training with the homeless population, substance abuse therapy, suicide prevention, and domestic violence.
Social Worker
KVC Behavioral Health
2250 Thunderstick Dr. Lexington, KY | 859-254-1035
01.2019 - 05.2019
- Responsibilities; completed a foster care 8w class, recruited, trained and supported relative caregivers and foster families. School-based therapy, play therapy, home inspections, help children heal from traumatic stress such as abuse and neglect, provide in-home therapy and support, remove barriers to treatment, stabilize, strengthen and reunite families.
Pharmacy Technician
CVS-Pharmacy
709 E. Main St., Frankfort, KY | 502-226-7049
12.2014 - 05.2017
- Responsibilities; accurately and efficiently prepare drug orders, verifying prescriptions information and doses, entering patient and order information into the pharmacy system, processing and submitting insurance claims, providing quality customer service to patients and other health care providers very quickly under high pressure.
Education
Master's - social work
University of Kentucky
05-2020
Bachelor's - psychology
Kentucky State University
05-2017
Skills
- Compassion & Empathy
- Case management
- Client advocacy & resource coordination
- Conflict resolution
- Mental health awareness
- Documentation/notetaking
- Assessment & planning
- Software proficiency
- Highly self-motivated
- Active listening & communication
- Problem solving through critical thinking
- Conflict resolution
- Time management/Prioritization
- Flexible/Team player
Clinical skills and specialized interventions
- Trauma informed care
- Crisis intervention & de-escalation
- Mental health/behavioral interventions
- Cognitive behavioral therapy
- Dialectical behavioral therapy
- Cultural competence
- Systems thinking
Timeline
Crisis Social Worker Team Lead
Northwest Counseling and Guidance Clinic
01.2021 - Current
Social Worker-Case Manager Supervisor
Community Care Services, LLC
11.2020 - 10.2025
Social Worker
Department of Veterans Affairs
08.2019 - 05.2020
Social Worker
KVC Behavioral Health
01.2019 - 05.2019
Pharmacy Technician
CVS-Pharmacy
12.2014 - 05.2017
Master's - social work
University of Kentucky
Bachelor's - psychology
Kentucky State University