Michelle Hamilton
Florence,AZ
Summary
Highly motivated professional with a proven track record in enhancing operational efficiency and employee engagement at Title One Agency, Inc. Skilled in communication and Microsoft Office Suite, adept at recruiting and onboarding, ensuring seamless team integration. Demonstrated excellence in maintaining confidentiality and fostering customer and employee relations, significantly improving workplace dynamics.
Overview
28
28
years of professional experience
Work History
Warehouse Clerk
GEO Group
01.2013 - Current
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Receptionist
Florence Copper
01.2009 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
Coolidge Veterinary Hospital
11.2009 - 10.2010
- Confirmed appointments, communicated with clients, and updated client records of approximately 40 clients per day.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Office Manager
Title One Agency, Inc.
09.1996 - 08.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Manage employee relations issues, including grievances, disciplinary actions, and performance management.
Education
Associate of General Studies -
Central Arizona College
Coolidge, AZ05.1995
High School Diploma -
Florence High School
Florence, AZ05.1993
Skills
- Communication
- Recruiting
- Pre-Employment Screening
- Training and Development
- Customer and Employee Relations
- Onboarding and Orientation
- Microsoft Office Suite
- Compensation and benefits
- Payroll Administration
- Background Checks
- Employee Retention
- Organizational
Timeline
Warehouse Clerk
GEO Group
01.2013 - Current
Receptionist
Coolidge Veterinary Hospital
11.2009 - 10.2010
Receptionist
Florence Copper
01.2009 - 10.2013
Office Manager
Title One Agency, Inc.
09.1996 - 08.2009
Associate of General Studies -
Central Arizona College
High School Diploma -
Florence High School
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