Hi, I’m
MICHELLE HANKINS
Burnsville,MN
Summary
Reliable and detail-oriented professional with over 10+ years of experience in the lending and banking industry. Proven record of supporting successful lending operations. Adept at analyzing financial performance and credit quality, conducting risk assessments, and providing exceptional customer service. Skilled in document management, credit reviews, audit assessments, and cultivating key relationships. Excels in training and mentoring teams to meet and exceed company goals.
Overview
11
years of professional experience
1
Certification
Work History
Two Harbors Investment
Senior Associate, Counterparty Oversight
05.2021 - Current
Job overview
- Demonstrates strong leadership qualities in managing teams across multiple departments.
- Developed effective communication and interpersonal skills to collaborate with colleagues and customers.
- Identified cost savings through optimization initiatives.
- Uphold compliance with federal housing agencies, enhancing document custodial processes and procedures and mitigating regulatory risks.
- Leverage extensive real estate title expertise to identify and correct complex title chain errors, substantially diminishing document discrepancies.
- Conduct meticulous annual audits, error correction, and streamlining of reporting and maintenance protocols.
Compeer Financial (formerly AgStar Financial)
Servicing Administrator
07.2017 - 05.2021
Job overview
- Established and developed the mortgage servicing department. Partnered with the team leader in actively shaping processes, defining tasks, and allocating responsibilities for optimal department functionality.
- Successfully managed and streamlined loan delinquency servicing operations for two consumer lending branches, ensuring timely resolution of delinquent accounts.
- Identified process inefficiencies, developed solutions, and implemented process improvement initiatives to streamline operations.
- Developed strong relationships with customers by providing exceptional customer service throughout loan servicing cycle.
- Updated credit and loan files.
AgStar Financial Services (merged Into Compeer)
Senior Service Representative
04.2015 - 07.2017
Job overview
- Analyzed credit reports; conducting risk analysis, and efficiently preparing leasing documents as a senior team member.
- Achieved recognition as a top performer in cross-selling various products, showcasing strong ability to drive sales and contribute to overall business success.
- Analyzed data from multiple sources to identify opportunities for enhancing customer experience.
- Demonstrated strong communication and interpersonal skills when dealing with customers, colleagues and management.
Affinity Plus Federal Credit Union
Member Advisor II
02.2015 - 03.2015
Job overview
- Managed full-cycle member mortgage processes, from application to closing, including evaluating credit, conducting risk analysis, examining titles, and meticulously organizing and recording time-sensitive documents.
- Adhered strictly to organizational policies when dealing with customers' sensitive personal information.
- Performed daily administrative tasks such as filing paperwork, updating records in database systems, preparing correspondence.
- Developed relationships with members by offering personalized assistance and suggesting suitable products and services based on their individual needs.
- Trained junior staff on proper procedures for handling customer interactions.
Education
Minnesota State University - MankatoMankato, MN
MBA
12.2021
University Overview
- 3.9 GPA
Minnesota State University - MankatoMankato, MN
Bachelor of Science from Marketing
05.2010
Skills
- Leadership
- Microsoft Excel, Outlook, Powerpoint, and Word
- Risk Management
- Relationship Building
- Lending Operations
- Credit Review/Analysis
- Collaboration
- Detail Oriented
- Training
Certification
Notary Public
Timeline
Senior Associate, Counterparty Oversight
Two Harbors Investment
05.2021 - Current
Servicing Administrator
Compeer Financial (formerly AgStar Financial)
07.2017 - 05.2021
Senior Service Representative
AgStar Financial Services (merged Into Compeer)
04.2015 - 07.2017
Member Advisor II
Affinity Plus Federal Credit Union
02.2015 - 03.2015
Minnesota State University - Mankato
MBA
Minnesota State University - Mankato
Bachelor of Science from Marketing
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