MICHELLE HANSENS
LOGANVILLE
Summary
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
5
5
years of professional experience
Work History
Senior Account Manager
Chartfast/Credo Health
Denver, CO
04.2021 - 02.2026
- Project Leadership: Managed strategic customer projects, aligning scope and objectives to ensure long-term value realization.
- Stakeholder Liaison: Primary contact for internal IT/HIM departments and external clients; facilitated communication and resolved complex project issues.
- Execution & Monitoring: Developed project plans using cloud-based PMO tools; tracked milestones, deliverables, and team performance against productivity benchmarks.
- Advanced Data Reporting: Leveraged Excel to analyze data and generate executive-level dashboards reporting on key project performance metrics.
- Quality Assurance: Monitored daily work streams to validate outputs and ensured strict adherence to regulatory requirements.
- Process Improvement: Documented best practices and lessons learned to support team scalability and streamline cross-functional workflows.
Education
Business
Eastern Michigan University
Ypsilanti, MISkills
- VBC Project Management: Program coordination, quality assurance, and regulatory compliance
- Strategic Leadership: Cross-functional team leadership, stakeholder engagement, and C-level communication
- Data & Analytics: Advanced Excel (Pivot Tables, complex datasets), process improvement, and performance tracking
- Operations & Collaboration: Microsoft Office 365, Slack, Zoom, SaaS environments
Employee
MICHELLE, HANSENS, 934 GOLDEN MEADOWS LN, LOGANVILLE, GA, 30052
Timeline
Senior Account Manager
Chartfast/Credo Health
04.2021 - 02.2026
Business
Eastern Michigan University