Michelle Harney
Cincinnati,OH
Summary
Dynamic professional with a proven track record at HARMAN, excelling in fraud analysis and customer service. Skilled in problem-solving and teamwork, I enhanced dispute resolution workflows and improved client satisfaction. Proficient in data analytics, I leverage insights to drive effective solutions and foster collaboration across teams.
Overview
2026
2026
years of professional experience
Work History
Resident
McCollum Consulants
- Conducted patient assessments to determine care needs and ensure accurate treatment plans.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for residents.
- Managed medication administration processes, ensuring compliance with safety protocols and regulations.
- Facilitated educational workshops for residents on health management and wellness practices.
Community Outreach Specialist
TriState Mental Health Services
Cincinnati, OH
02.2024 - 01.2026
- Developed community engagement strategies to enhance outreach effectiveness.
- Facilitated workshops and informational sessions to educate the public on mental health resources.
- Collaborated with local organizations to build partnerships and expand service access.
- Conducted needs assessments to identify gaps in community mental health services.
Customer Service Representative
SynceerLove&Care Homecare
2021 - 05.2021
- Assisted clients with inquiries and concerns, ensuring timely resolution of issues.
- Maintained accurate records of customer interactions in CRM system.
- Collaborated with team members to streamline communication processes.
- Provided training support to new staff on customer service protocols.
Education
Associate of Arts - Social And Behavioral Sciences
Union College And Institute
Cincinnati, OH06.2024
GED -
Alliance Career Center
Alliance, OH09.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Community Outreach Specialist
TriState Mental Health Services
02.2024 - 01.2026
Resident
McCollum Consulants
Customer Service Representative
SynceerLove&Care Homecare
2021 - 05.2021
Associate of Arts - Social And Behavioral Sciences
Union College And Institute
GED -
Alliance Career Center