MICHELLE HARPER

Nordstrom Beauty Consultant 1996 - 2006

• Achieved consistent sales goals, maintaining pacesetter status.
• Recognized as an All-Star in the Downtown Seattle store for outstanding performance.

Assistant Manager for Cosmetics 2006 - 2009

• Counter Manager, Bobbi Brown Cosmetics.
• Oversaw cosmetic sales strategies and team performance in the Downtown Seattle location.
• Oversaw counter and department events, driving successful execution and follow-through.
• Accountable for achieving daily, monthly, and yearly sales goals for the team.
• Motivated team members while managing schedules, counter/department goals, and training initiatives.

Bobbi Brown Coordinator 2009 - 2010 Washington & Alaska Region

• Acted as a liaison between the Account Executive and Nordstrom, facilitating clear communication and collaboration.
• Collaborated with District Managers and buying teams to identify business growth opportunities, ensuring successful event planning and execution.
• Held teams accountable for counter goals and event bookings, utilizing all available tools to build a strong customer base and clientele.
• Trained new employees on the Bobbi Brown philosophy, techniques, and style, enhancing team knowledge and performance.
• Managed freelance support for events, coordinating staffing and resources to enhance event outcomes.
• Provided support in high-traffic stores, rotating through locations to bolster business operations.
• Coordinated event setup, including testers and event units, ensuring seamless execution and customer engagement.
• Networked with community business clients/partners to facilitate events outside of retail environments.
• Supported the Account Executive in Nordstrom communications, ensuring organization and clarity.
• Aligned with store and company-wide events to strategize business initiatives and ensure necessary support for success.
• Established strong relationships with Nordstrom leadership and buying office support to foster collaboration and growth.

Managed product display processes for Nordstrom.com enrichment team.

• Supported the item-to-web process by managing various aspects of content management and publishing tools.
• Validated images, descriptions, and attributes to enhance the customer experience.
• Ensured all items were accurately represented to maximize website merchandising effectiveness.
• Collaborated with business partners to guarantee timely and precise online product presentations.
• Executed established business practices and partnered on assigned projects to improve processes.
• Rebalanced and shifted priorities to meet production deadlines effectively.
• Demonstrated excellent organization and time management skills, prioritizing multiple projects to ensure all deadlines were met.
• Worked independently and collaboratively, adapting quickly to new procedures with strong attention to detail.
• Exhibited clear and effective written and verbal communication skills.
• Developed strong interpersonal skills and relationship management abilities.