Michelle Harrold
Tucson,AZ
Summary
At Albertsons Grocery Store, I spearheaded a customer service team, significantly reducing complaints by fostering a culture of swift problem resolution and exceptional service standards. Expert in Microsoft Office and adept at team leadership, my approach enhanced customer loyalty through strategic training and effective cash management.
Overview
27
27
years of professional experience
Work History
Customer Service Manager/SS/Cashier Manager
Albertsons Grocery Store
07.1994 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques..
- Scheduled cashiers and courtesy clerks on a weekly basis.
- Responsible for cash handling, cashier accuracy, safe balancing.
Education
High School Diploma -
Santa Rita High School
Tucson, AZ06.1981
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Cash Handling
- Training and mentoring
- Adherence to high customer service standards
- Customer Relations
- Time Management
- Team Building and Leadership
- Complaint resolution
- Decision-Making
I love to cook!
I like to scan cookbooks and on-line recipes for ideas. I like to create my own dish based on those recipes.
My favorite activity is making dinner for my family. My daughter, her husband, and my grandkids.
Timeline
Customer Service Manager/SS/Cashier Manager
Albertsons Grocery Store
07.1994 - 06.2021
High School Diploma -
Santa Rita High School
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