Michelle Hart

Determine all clients eligibility for WIC services per WIC program regulations, enter personal data into the computer, enter any alerts needed for each client, determine if clients need other services available to them, explain and make sure all clients understand and are comfortable using their WIC benefits, help clients activate their EWIC cards before leaving the office, mail cards and benefit packages to clients if need be, run missed appointment letters and mail to clients, make reminder phone calls to individuals that have missed their appointments, scan prescriptions into the system and notify the nutritionist, perform required mini education lessons to clients and document them in the system, refer clients with medical and nutrition concerns to the nutritionist, schedule and coordinate appointments for clients, complete referrals from other departments for clients in need of WIC, refer clients to other departments if need be, weigh and measure pregnant, and breastfeeding mothers, children and babies. Test the hemoglobin of women and children, wipe down office and other areas throughout the day to assure environment is sanitized. Help coworkers out whenever and however needed.

• Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
• Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
• Provided one-on-one and group-based learning support to maintain student progress and development.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
• Distributed learning materials such as worksheets, textbooks and supplemental activities.

• Rotated merchandise and displays to feature new products and promotions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Directed training and retraining of employees to boost performance and enhance business results.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Defined clear targets and objectives and communicated to other team members.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Trained new employees and delegated daily tasks and responsibilities.
• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.