Kristen Mccumbee
Cerro Gordo,NC
Summary
Dynamic professional with extensive experience at Columbus County Department of Social Services, excelling in data entry and customer service. Proven ability to enhance operational efficiency and resolve discrepancies, ensuring data integrity. Recognized for strong problem-solving skills and attention to detail, consistently delivering high-quality results under tight deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Processing Assistant III
Columbus County Department of Social Services
Whiteville, NC
05.2023 - Current
- Entered customer information accurately into database and verified data integrity.
- Resolved discrepancies between paper-based documents and electronic systems efficiently.
- Processed incoming mail by sorting, date stamping, and distributing to relevant departments.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Answered inquiries from customers and staff regarding processing procedures promptly.
- Performed routine clerical duties including filing, photocopying, typing, and mailing correspondence.
- Promoted high customer satisfaction through knowledgeable and friendly service.
- Scanned documents for digital archiving while maintaining organized records.
Server Team Lead
Local on the Water
North Myrtle Beach, SC
02.2019 - 12.2022
- Coordinated with restaurant managers to ensure adherence to training policies and procedures.
- Developed and implemented training plans for new servers, enhancing service quality.
- Monitored server performance through direct observation and post-training assessments.
- Created instructional materials, including job aids, manuals, handouts, and videos.
- Organized seminars and workshops to promote awareness of food safety regulations.
- Conducted needs assessments to identify training requirements and performance gaps.
- Maintained records of attendance and progress reports related to server training.
- Facilitated team-building activities to enhance collaboration among staff members.
- Assisted with training new employees on company policies and procedures.
- Assisted in the recruitment process by providing guidance to hiring managers on interview techniques.
- Communicated regularly with hiring managers regarding progress on open positions.
- Conducted follow-up activities with successful candidates throughout the onboarding process.
- Analyzed data from surveys, exit interviews, and focus groups to identify areas for improvement in recruitment processes.
- Conducted pre-screening interviews and reference checks for potential candidates.
Live-In Caregiver
Private Home & Personal Care
Clarendon, NC
01.2016 - 01.2020
- Planned and prepared nutritious meals based on dietary requirements.
- Monitored vital signs, including blood pressure, heart rate, and respiration.
- Ensured clients' basic needs were met, including feeding when necessary.
- Created a safe living environment by eliminating hazards.
- Assisted clients in maintaining personal hygiene standards.
- Provided emotional support to family members during challenging times.
- Obtained groceries, prescriptions, and essential items for clients.
Telemarketer
Never Stop Services
Wilmington, NC
05.2017 - 07.2018
- Utilized customer relationship management software to track leads and sales efforts.
- Generated referrals from satisfied customers to enhance business opportunities.
- Participated in weekly team meetings to evaluate performance metrics and share improvement ideas.
- Contributed to achieving monthly sales goals through comprehensive data analysis.
- Identified upselling opportunities based on customer needs and preferences.
- Attended training sessions regularly to remain informed of industry regulations.
- Conducted customer satisfaction surveys to gather feedback on products or services.
- Adhered to all relevant laws and policies during telemarketing activities.
Manager
Gas N Go
Chadbourn, NC
01.2014 - 08.2016
- Provided leadership during organizational changes and crisis situations to ensure stability.
- Analyzed customer feedback to develop actionable service enhancement plans.
- Scheduled and conducted interviews and reference checks for prospective hires.
- Coached and trained team members to improve job performance and productivity.
- Resolved employee conflicts by clarifying company policies and procedures.
- Ensured compliance with industry regulations and internal policies through regular audits.
- Conducted performance reviews to assess and guide team development initiatives.
- Managed vendor relationships through effective contract negotiations and oversight of deliveries.
Education
High School Diploma -
South Columbus High School
Tabor City, NC06-2012
Skills
- Data entry
- Document management
- Customer service
- File organization
- Data verification
- Office equipment operation
- Database management
- Project management
- Document scanning
- Clerical support
- Mail processing
- Record keeping
- Time management
- Communication
- Problem solving
- Attention to detail
- Customer relationship management
- Software troubleshooting
- Typing speed
- File management
- Confidentiality handling
- Product knowledge
- Checkout monitoring
- Inventory control
- POS systems
- Cash register operation
- Scanner operations
- Refund handling
- Customer service excellence
- Cash management
- Hospitality and accommodation
- Reliability and punctuality
- Product recommendations
- Loss prevention
- Inventory restocking
- Payment collection
- Customer assistance
- Financial records oversight
- Merchandise exchange
- Spirit, wine, and beer expertise
- Auditing
- Deadline oriented
- Document processing
- Client relationship management
- Credit and cash transactions
- Liquor law compliance
- Team collaboration
- Sales techniques
Certification
- FEMA CERTIFIED
- 100
- 200
- 700
- 703B
- 706
- 800
Timeline
Processing Assistant III
Columbus County Department of Social Services
05.2023 - Current
Server Team Lead
Local on the Water
02.2019 - 12.2022
Telemarketer
Never Stop Services
05.2017 - 07.2018
Live-In Caregiver
Private Home & Personal Care
01.2016 - 01.2020
Manager
Gas N Go
01.2014 - 08.2016
High School Diploma -
South Columbus High School
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