Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Graham

Cumming,GA

Summary

Hardworking, dependable and passionate job seeker successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.

Overview

7
7
years of professional experience

Work History

Child Support Agent

Columbus County Department of Social Services
06.2022 - Current
  • Inputs and assesses child support applications.
  • Interview all involved parties to confirm facts, verify data, and locate persons and financial assets.
  • Provides genetic testing if needed to establish paternity.
  • Use multiple computer programs to research and gather information to manage case files.
  • Process legal documents such as summons, complaints and prepare materials for court proceedings, finding of facts and conclusions of law according to an attorney's directions.
  • Assist in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Represents the County with dignity, integrity, and a sprit of cooperation in all relationships.

Daycare Director

All Annie's Children Daycare and Learning Center
01.2022 - 04.2022
  • Operated facility in accordance with company and state licensing standards.
  • Coordinate services for special needs children such as speech therapy, etc
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
  • Managed program paperwork and child records to comply with state requirements.
  • Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
  • Attended approved training and continuing education courses to maintain certifications.

Subway Manger

Almark Foods
09.2020 - 02.2021
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Call Center Representative

Alorica
05.2020 - 08.2020
  • Approved and terminated customer contracts upon request.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
10.2017 - 06.2020


  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Education

Bachelor of Science - Speech Language Pathology

North Carolina A & T State University
Greensboro, NC
12.2019

Earned Early College Credits - General Studies

Bladen Community College
Dublin, NC
06.2016

High School Diploma -

East Bladen High School
Elizabethtown, NC
06.2016

Skills

  • Policy Knowledge
  • Case Management
  • Effective Communication
  • Multitasking Abilities
  • Goal Setting
  • Analytical Skills
  • Attention to Detail
  • Reliability

Timeline

Child Support Agent

Columbus County Department of Social Services
06.2022 - Current

Daycare Director

All Annie's Children Daycare and Learning Center
01.2022 - 04.2022

Subway Manger

Almark Foods
09.2020 - 02.2021

Call Center Representative

Alorica
05.2020 - 08.2020

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
10.2017 - 06.2020

Bachelor of Science - Speech Language Pathology

North Carolina A & T State University

Earned Early College Credits - General Studies

Bladen Community College

High School Diploma -

East Bladen High School

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Alexis Graham