Umeka Blackmon
Lithonia,GA
Summary
Detail-oriented and analytical professional with experience in case management, process evaluation, and stakeholder communication across government and financial sectors. Skilled in analyzing data, improving workflows, documenting requirements, and supporting cross-functional teams. Known for problem-solving, accuracy, and delivering high-quality outcomes. Seeking to apply analytical and process improvement skills in a Business Analyst role.
Overview
19
19
years of professional experience
Work History
Child Support Agent
Department of Human Services
02.2024 - Current
- Conduct case investigations to establish paternity, enforce orders, and resolve discrepancies.
- Analyze case data and trends to identify improvement needs and required modifications.
- Collaborate with custodial parents, noncustodial parents, legal teams, and internal departments.
- Maintain accurate documentation and ensure compliance with state regulations.
- Reduce backlog through prioritization and analytical decision-making.
Caseworker
Department of Human Services
01.2023 - 02.2024
- Assessed client eligibility and analyzed case information for accuracy and compliance.
- Monitored case performance and implemented corrective actions.
- Prepared detailed documentation to support audits and regulatory requirements.
- Strengthened client outcomes through clear communication and problem-solving.
Teller
Wells Fargo Bank
01.2019 - 10.2021
- Analyzed customer financial activity to resolve issues and escalate discrepancies.
- Performed cash reconciliation, vault management, and ATM auditing with accuracy.
- Identified customer needs and recommended financial products.
- Ensured regulatory compliance through accurate transaction processing.
Teller
Chase Bank
06.2015 - 06.2017
- Processed and reviewed client transactions for accuracy and compliance.
- Provided product guidance based on customer financial patterns.
Teller / Back-Up Banker
BB&T; Bank
06.2007 - 08.2013
- Conducted transaction analysis and reconciled customer accounts.
- Managed ATM and vault operations, ensuring compliance and audit readiness.
- Gathered client needs and recommended financial solutions.
Education
Business Administration - undefined
Georgia Perimeter College
Business Administration - undefined
Gwinnett Technical College
Esthetics, Nail Care & Massage Therapy - undefined
Elaine Sterling Institute
High School Diploma - undefined
Frederick Douglass High School
Skills
- Requirements Gathering & Documentation
- Process Analysis & Optimization
- Data Review & Quality Assurance
- Root Cause Analysis & Problem-Solving
- Stakeholder Communication
- Policy & Compliance Review
Timeline
Child Support Agent
Department of Human Services
02.2024 - Current
Caseworker
Department of Human Services
01.2023 - 02.2024
Teller
Wells Fargo Bank
01.2019 - 10.2021
Teller
Chase Bank
06.2015 - 06.2017
Teller / Back-Up Banker
BB&T; Bank
06.2007 - 08.2013
Business Administration - undefined
Georgia Perimeter College
Business Administration - undefined
Gwinnett Technical College
Esthetics, Nail Care & Massage Therapy - undefined
Elaine Sterling Institute
High School Diploma - undefined
Frederick Douglass High School