Carleen Martin
Modesto,CA
Summary
Empathetic Child Support Specialist skilled in skip tracing missing parents and preparing case records for court hearings. Adept at calculating child support payments, producing necessary paperwork for court trials and verifying received payments. Excellent research and presentation abilities. Knowledgeable of child support practices and laws in California, as well as providing resources to the families I serve. I am a dedicated professional in the realms of support services to parents, children and families of Stanislaus County with a strong background in behavioral health, information technology, client rapport, and case management. I am in the process of starting my Masters in Educational Psychology and Ed.s in School Psychology with a PPSP Credential. As a natural problem solver with a passion to grow, I also work immensely well with others possessing years of experience of education in human behavior, rapport building, and maintaining professionalism
Overview
14
14
years of professional experience
1
1
Certification
Work History
Child Support Specialist
Stanislaus County
Modesto, CA
06.2022 - Current
- Locating absent parents
- Enforcing orders to collect legally mandated support, enforcing medical support, interpreting and explaining legal provisions and regulations to custodial and non-custodial parents.
- Investigating the non-custodial parent's ability to pay child support
- Collecting child support payments.
- Keeping case history records updated and prepared regular reports
- Collaborating positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere,
- Identifying issues and solutions to eliminate backlog and maximize workflows, keeping work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Upholding duties as a Mandated Reporter
- Provided culturally competent services to diverse populations.
- Identified appropriate community resources and provided referrals for services.
- Maintained detailed case documentation per agency standards.
- Coordinated resources and referrals for community support services.
- Interfaced with local court system, experiencing in attending a court hearing and working directly with attorneys.
- Participated in ongoing professional development and trainings.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Created case log entries detailing arrears balances and collections history.
- Coordinated with other agencies to ensure timely receipt of funds from non-custodial parents.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Prepared, reviewed, and maintained accurate case notes and records.
- Attended training courses on new legislation or changes to existing regulations affecting the administration of child support services.
Behavioral Therapist
B.Ehavioral & E.ducational S.trategies & T.raining (B.E.S.T)
Modesto, CA
10.2021 - 06.2022
- Implementing and carrying out treatment plans based on the principles of Applied Behavioral Analysis, demonstrating effective reinforcement throughout treatment sessions, education and training on the fundamentals of Applied Behavioral Analysis, providing treatment in a multitude of environments ranging from clinics, in home residences and schools, recording and inputting behavioral data and observations, contriving opportunities for clients to communicate verbally and nonverbally, following client specific protocols, multi-tasking, intricate time management and strict organization skills.
- Prepared and maintained required treatment records and reports.
- Conducted individual and group therapy sessions for diverse clients.
- Maintained accurate and confidential client records.
- Collaborated with multidisciplinary teams to ensure optimal care.
- Managed caseloads efficiently to meet productivity expectations.
- Participated in ongoing professional development opportunities.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Collected information about clients through interviews, observation, or tests.
- Monitored client progress and adjusted treatment as needed.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Advocated for clients' rights and well-being within the community.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Promoted client engagement through rapport-building techniques.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Interviewed clients to obtain information concerning social history, treatment and other pertinent information.
- Maintained accurate records of clinical progress notes detailing all relevant information from each session.
- Participated in regular team meetings with supervisors and other clinicians to discuss case progress.
- Trained parents on how best to support their child's recovery process.
- Identified potential triggers that may lead to negative behaviors and provided strategies for avoiding them.
- Encouraged parents to use positive reinforcement techniques such as rewards systems for desired behaviors.
- Educated school staff about appropriate strategies for responding to challenging behaviors in the classroom setting.
Solution Specialist
Verizon Wireless
Turlock, CA
07.2015 - 10.2021
- Successful execution of troubleshooting smart devices, processing credit applications, as well as driving sales, handling sensitive accounts on a daily basis, while maintaining a professional demeanor when assisting clients, thriving in high energy environments and very fast paced as I often excel performing all assignments whether it is administrative duties, sales, or serving customers, answering phones to assist our clients, communicate via e-mail, and send letters when necessary, in addition to store duties and assisting clients, I am also responsible for maintaining intense training on basic knowledge on products, plans, and policies, maintaining client relationships and establishing rapport, driving sales and producing the best solutions for our clients, processing credit applications, handling customer escalations, handling sensitive information on a daily basis within customer accounts.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted in data backup, recovery, and security measures implementation.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Collaborated with IT team members on projects and initiatives.
- Maintained positive working relationship with fellow staff and management.
- Evaluated new tools to improve efficiency within the support process.
Cashier
Sears
Modesto, CA
03.2014 - 07.2015
- Engaging with customers on an outstanding level of service, open and closing registers, handle money bags, execute various transactions on register and point of sale program, maintain a steady percentage in customer loyalty, as well as credit applications and sales, maintain sales and product knowledge, as well as handling customer related issues, handle phones, transferring calls, training new associates, while always demonstrating superior customer service, handling money bags to the store, customer relations.
Sales Consultant
Swarovski Crystal
Modesto, CA
12.2011 - 11.2013
- Driving sales and making my sales goals on a daily basis, extensive product knowledge, as well as demonstrating superior customer service in means of making sales, opening and closing story procedures, administrative work in managing the store's sales numbers and conversion rates, key holder to the store, extensive product knowledge and education.
Phone Operator/Sales Floor Team Member
Target
Modesto, CA
01.2011 - 08.2012
- Sustaining excellent customer service to our guests and fellow employees in a fast-paced environment while multi-tasking through phones and paperwork, filling in shifts for team members who call in, as well as tending to our guests' needs and requests on the phone, transferring calls in and out of the store, while maintaining a professional and friendly attitude, zoning all departments, transferring various calls in a busy environment, multitasking successfully while maintaining an orderly environment.
Education
Bachelor of Arts (B.A): Psychology -
California State University, Stanislaus
Turlock, CA05.2022
Associate of Arts(A.A): Social and Behavioral Science -
Modesto Junior College
Modesto, CA08.2020
Skills
- Service-oriented
- Functional behavioral assessments
- Behavioral intervention
- Documentation & recordkeeping
- Meeting deadlines
- Positive and professional
- Problem-solving
- Strong communication
- Customer relations
- Conflict resolution
- Written Communication
- Self-motivation
- Internet research
- Meeting and exceeding sales goals
- MS Word
- Powerpoint
- SalesForce
- Policy Knowledge
- Interviewing techniques
- Legal Research
- Child support laws knowledge
- Great team player
- Excellent research skills
- Client management
- Office Administration
- Case Management
- Report creation
- Regulations and laws understanding
- Client Advocacy
- Family Support
- Service planning
- Attention to Detail
- Problem-solving abilities
- Dedicated support
- Problem-Solving
- Task Prioritization
- Conducting interviews
- Client Needs Assessment
- Parental and guardian assistance
- Interpersonal Communication
- Excellent Communication
- Parent-child conflict specialist
- Analytical Skills
- Community Referrals
- File Management
- Reliability
- Professionalism
Accomplishments
Deans List at California State University for Fall of 2020 and Spring of 2022
Affiliations
- Teachers Assistant in Psychological Research Methods
Certification
- Board Certified Autism Technician
Timeline
Child Support Specialist
Stanislaus County
06.2022 - Current
Behavioral Therapist
B.Ehavioral & E.ducational S.trategies & T.raining (B.E.S.T)
10.2021 - 06.2022
Solution Specialist
Verizon Wireless
07.2015 - 10.2021
Cashier
Sears
03.2014 - 07.2015
Sales Consultant
Swarovski Crystal
12.2011 - 11.2013
Phone Operator/Sales Floor Team Member
Target
01.2011 - 08.2012
Bachelor of Arts (B.A): Psychology -
California State University, Stanislaus
Associate of Arts(A.A): Social and Behavioral Science -
Modesto Junior College