McKenzie Johnson
Pine Island,MN
Summary
Knowledgeable with children and family with strong foundation in child support services, adept at resolving complex cases and ensuring compliance with legal guidelines. Proven ability to manage sensitive situations and maintain confidentiality while achieving positive outcomes. Demonstrated skills in conflict resolution and client communication while having positive relationships with each client.
Overview
16
16
years of professional experience
Work History
Child Support Specialist
Olmsted County
Rochester, MN
02.2024 - Current
- Managed a caseload of child support cases, ensuring accurate documentation, compliance with state regulations, and timely case progression.
- Assisted custodial and noncustodial parents with understanding child support processes, rights, and obligations while providing high-quality customer service.
- Conducted investigations to locate noncustodial parents using databases, employer contacts, and public records.
- Collected and analyzed financial information to help establish or modify child support orders.
- Prepared documentation for legal actions and collaborated with attorneys and court personnel during hearings.
- Enforced child support obligations through income withholding, payment agreements, tax intercepts, license suspensions, and other enforcement tools.
- Monitored payment activity and followed up on delinquent accounts to ensure consistent and timely support for children.
- Updated case files and entered data into state child support systems with a high degree of accuracy.
- Communicated effectively with parents, employers, legal representatives, and government agencies to resolve issues and coordinate services.
- Maintained confidentiality and applied conflict-resolution skills when handling sensitive or emotionally charged situations.
Real Estate Closing Coordinator
Rochester Title
Rochester, MN
09.2020 - 02.2024
- Coordinate residential and/or commercial real estate closings from contract to post-closing.
- Review purchase agreements and lender instructions to ensure accurate file setup and compliance.
- Order and manage title searches, payoffs, tax certifications, and other required closing documents.
- Prepare and review closing disclosures, settlement statements (ALTA/HUD), and closing packages for accuracy.
- Communicate with lenders, real estate agents, buyers, sellers, and attorneys to facilitate smooth closings.
- Schedule closings and ensure all parties are informed of timelines, requirements, and expectations.
- Verify funding conditions are met and coordinate receipt and disbursement of funds Ensure compliance with state, federal, and underwriter guidelines, including RESPA and TRID regulations.
- Maintain accurate and organized file documentation in accordance with company and legal standards.
- Conduct final file audits to ensure completeness before recording and disbursement.
- Coordinate recording of documents with county offices and ensure timely post-closing follow-up.
- Provide exceptional customer service by addressing client questions and concerns throughout the closing process.
Vault/ATM Teller
US Bank
Burlington, IA
12.2017 - 09.2020
- Meet daily and monthly goals to follow Federal Regulation D
- Continually stay up to date with certificate of deposit rates and installment loan rates
- Work directly with armored car with the shipment of currency on a weekly basis
- Coordinate appointments for loans, demand accounts, and retirement plans
- Maintain connections with customers to encourage repeat business and grow potential business
- Coordinated daily cash reconciliation in high-volume location
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
- Executed customer transactions, including deposits, withdrawals, money orders and checks
Hourly Key Manager
Texas Roadhouse
Rochester, MN
10.2013 - 12.2017
- Consistently provided friendly guest service and heartfelt hospitality
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Handled currency and credit transactions quickly and accurately
- Strictly followed all cash, security, inventory and labor policies and procedures
- Reported to each shift on time and ready to work
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Entered data into Microsoft systems, implementing tight safeguards to secure financial and personal information
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Evaluated employee performance on a quarterly basis and conveyed constructive feedback to improve skills
Server Bartender Trainer
Texas Roadhouse
Rochester, MN
10.2013 - 12.2017
- Skillfully promoted items on beverage lists and restaurant specials
- Display enthusiasm and knowledge about the restaurant's menu and products
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provided friendly and attentive service
- Prepared beverages and filled food orders for customers
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
- Assisted wait staff with timely food delivery and guest requests
Lead Daycare Teacher
New Horizon Academy
Rochester, MN
06.2010 - 02.2016
- Supervise and ensure the safety and well-being of children in a structured childcare environment, maintaining compliance with all state licensing regulations.
- Plan and implement developmentally appropriate curriculum to support social, emotional, cognitive, and physical growth.
- Lead daily classroom operations, including scheduling, activities, meals, and transitions to promote consistency and engagement.
- Provide direction, training, and support to assistant teachers and aides, fostering a collaborative team environment. *Build strong relationships with parents/guardians through regular communication regarding child progress, behavior, and daily activities.
- Utilize positive behavior management strategies to support emotional regulation and conflict resolution among children.
- Maintain accurate records, including attendance, incident reports, and developmental observations.
- Ensure a clean, organized, and safe classroom environment that promotes learning and inclusivity.
- Respond effectively to emergencies and follow proper health and safety protocols, including CPR and First Aid procedures.
- Participate in ongoing professional development and staff meetings to enhance childcare quality and compliance.
Education
Bachelor of Arts - Human Psychology
Southern New Hampshire University
Online05-2026
Some College (No Degree) - Criminal Rehabilitation
University of Wisconsin Stout
Menomonie, WI10-2014
High School Diploma - undefined
John Marshall High School
Rochester, MN06-2012
Skills
- Works well under pressure
- Legal research
- Basic computer skills (Microsoft, Excel)
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Flexible
- Policy
- Teamwork and collaboration
- Client documentation
- Case analysis
- Assertiveness
Timeline
Child Support Specialist
Olmsted County
02.2024 - Current
Real Estate Closing Coordinator
Rochester Title
09.2020 - 02.2024
Vault/ATM Teller
US Bank
12.2017 - 09.2020
Hourly Key Manager
Texas Roadhouse
10.2013 - 12.2017
Server Bartender Trainer
Texas Roadhouse
10.2013 - 12.2017
Lead Daycare Teacher
New Horizon Academy
06.2010 - 02.2016
Some College (No Degree) - Criminal Rehabilitation
University of Wisconsin Stout
High School Diploma - undefined
John Marshall High School
Bachelor of Arts - Human Psychology
Southern New Hampshire University