GLORIA ORTEGA
Ontario,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retail Merchandiser position. Ready to help team achieve company goals. Proficient in Microsoft Office Suite and strong in client relationship management, I effectively reduced caseload backlog while providing compassionate support, ensuring timely payments and improved family outcomes through collaborative efforts. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
7
7
years of professional experience
Work History
Child Support Specialist
Los Angeles County Child Support Services
01.2018 - Current
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Advised clients on available services such as parenting classes, employment assistance programs, and healthcare resources to promote self-sufficiency among non-custodial parents.
- Recognized for consistently surpassing performance goals, earning a reputation for exceptional dedication and commitment to serving families.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and case participants.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Documented data and completed accurate updates to case records.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
Education
Bachelor of Science - Human Services
California State University Long Beach
Long Beach, CA06-2009
Skills
- Strong multitasking skills
- Strong verbal communication
- Effective organization
- Creative problem resolution
- Detail-oriented approach
- Adaptable mindset
- Client relationship management
- Workplace professionalism
- Proficient in Microsoft Office Suite
- Collaborative teamwork
Timeline
Child Support Specialist
Los Angeles County Child Support Services
01.2018 - Current
Bachelor of Science - Human Services
California State University Long Beach
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