Lizbeth Calderon
Riverside,CA
Summary
Competent Eligibility Specialist with background in evaluating, determining, and documenting public assistance eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations along with strong decision-making abilities.
Overview
11
11
years of professional experience
Work History
Child Support Specialist
County of San Bernardino
San Bernardino, California
08.2024 - Current
- Processed applications for services and verified customer identity through various means including driver's licenses or other forms of identification.
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Prepared, reviewed, and maintained accurate case files and records.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Created reports detailing activities such as caseload statistics, arrears balances, collections history.
- Conducted investigations to determine paternity and legal responsibility of parents for child support payments.
- Adhered strictly to confidentiality guidelines when handling sensitive client information.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Performed data entry tasks into a computerized system used for tracking customer information related to child support cases.
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
- Conducted outreach activities in local communities to promote awareness about available services and resources related to child support enforcement.
- Identified appropriate community resources and provided referrals for services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Identified sources of income for delinquent payers through asset searches.
- Prepared correspondence, subpoenas, affidavits, motions, pleadings and other legal documents as needed.
- Analyzed legal documents to ensure accuracy of child support orders.
- Responded to inquiries from employers regarding proper withholding procedures for child support payments.
Eligibility Specialist II
San Bernardino County Transitional Assistance Department
San Bernardino
01.2023 - 08.2024
- Researched case histories, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Participated in community events related to social services outreach initiatives.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Processed client applications in accordance with established guidelines.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Assisted clients with completing forms required for processing applications.
- Entered client information and files into databases for further review and tracking.
- Managed intake of new claims and performed routine follow-ups.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Gathered financial information from clients regarding income, assets and debts.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Informed applicants of other agencies providing useful or related assistance.
Trainer
FedEx Ground
Bloomington, CA
10.2018 - 01.2023
- Documented all training activities including attendance records, feedback forms, surveys.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided feedback on employee performance based on observed results during training sessions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired trainees to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
Elections Officer Lead
Riverside County
Riverside, CA
08.2022 - 12.2022
- Ensured the security and confidentiality of sensitive information.
- Resolved issues related to voter eligibility quickly and accurately while maintaining confidentiality.
- Provided support services for disabled voters, including curbside voting when necessary.
- Processed provisional ballots according to state guidelines in order to maintain ballot security protocols.
- Conducted training sessions for new poll workers and volunteers on proper voting procedures.
- Verified voter registration information to ensure accuracy and completeness.
- Inspected polling places prior to opening on Election Day in order to ensure safety standards were met.
- Provided assistance to voters in locating their polling place or completing absentee ballots.
- Assisted with the preparation of election materials, such as ballots and voter information packets.
- Managed paperwork related to candidate filings, vote counts, and precinct tallies, ensuring accuracy at all times.
- Ensured that all voting equipment was functioning properly before polls opened on Election Day.
- Reported any irregularities or violations of law immediately to appropriate authorities.
- Monitored polling stations throughout the day to ensure compliance with election rules and regulations.
- Collected and counted ballots at the close of each polling station.
Sales Advisor
Premier Security USA, ADT
Riverside, CA
03.2017 - 10.2018
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Followed up with customers post-sale for feedback on product satisfaction.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Performed cold calling to generate leads for prospective clients.
- Provided customers with information on products and services available.
- Collaborated with other departments to ensure successful delivery of services and products.
- Identified customer needs and tailored solutions accordingly.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Developed relationships with new and existing clients through contact management systems.
- Demonstrated product features and benefits to potential customers.
- Resolved customer complaints in a timely manner.
- Created presentations demonstrating the value proposition of products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Package Handler
FedEx Ground
Bloomington, CA
11.2015 - 10.2017
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Labeled parcels accurately according to company guidelines.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Checked all outgoing shipments to ensure accuracy of contents.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Inspected packages for damages or defects and recorded any issues found.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Communicated effectively with supervisors regarding any logistical issues.
Food Pantry Volunteer
Riverside Community Settlement Association
Riverside
06.2014 - 02.2017
- Followed safety protocols when handling perishable foods such as meat and dairy products.
- Conducted regular checks of coolers and freezers temperatures to maintain proper storage conditions.
- Assisted in packing bags of groceries for clients prior to distribution.
- Ensured all client interactions were conducted in a respectful manner.
- Helped unload deliveries of food from trucks into the pantry storage area.
- Greeted clients at the door and provided them with information about pantry services.
- Maintained cleanliness of pantry facility, including floors, shelves, and refrigeration units.
- Checked expiration dates on food items and removed expired products from shelves.
- Sorted and organized donations of canned goods, non-perishable food, and other items.
Cashier
Jack in the Box
Riverside, CA
10.2014 - 11.2015
- Adhered to company policies and procedures concerning cash handling practices.
- Greeted customers, answered questions and provided general information regarding menu items.
- Assisted other employees in completing tasks when needed or requested by supervisor.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Resolved customer complaints regarding food quality or service in a professional manner.
- Assisted management with inventory control processes such as restocking supplies.
- Operated kitchen appliances such as blenders, mixers, fryers, ovens, according to safety guidelines.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Inspected all equipment for proper sanitation before each use.
Education
BA - Public Policy
University of California, Riverside
Riverside06.2022
Skills
- Case management
- Data analysis
- Policy interpretation
- Regulatory compliance
- Conflict resolution
- Employee training
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Adaptable instruction
- Recordkeeping and data input
- Disability awareness
- Appointment scheduling
- Interviewing techniques
- Data entry
- Benefits administration
- Advocacy and counseling
- Telephone etiquette
- Adaptability and flexibility
- Professionalism
- Referral coordination
- Communication skills
- Multitasking Abilities
- Written communication
- Research skills
- Teamwork
- Community outreach
- Fast typing speed
- Critical thinking
- Reports generation
- Analytical thinking
Languages
Spanish, Proficient
Research
- Diversity Action Plan - Recruitment and Retention, Dr. Tasha Iglesias
- Labor Relations and Union Formation, Dr. Raj Singh
- Climate Change Solutions- Transportation, Dr. Matthew Barth
- California’s Housing Crisis, Dr. Lorna Seitz
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Child Support Specialist
County of San Bernardino
08.2024 - Current
Eligibility Specialist II
San Bernardino County Transitional Assistance Department
01.2023 - 08.2024
Elections Officer Lead
Riverside County
08.2022 - 12.2022
Trainer
FedEx Ground
10.2018 - 01.2023
Sales Advisor
Premier Security USA, ADT
03.2017 - 10.2018
Package Handler
FedEx Ground
11.2015 - 10.2017
Cashier
Jack in the Box
10.2014 - 11.2015
Food Pantry Volunteer
Riverside Community Settlement Association
06.2014 - 02.2017
BA - Public Policy
University of California, Riverside