Sarah Brower
Independence,MO
Summary
Devoted professional dedicated to forming trusting relationships and advocating for best interests of clients. Confident handling tasks independently and in teams with highly organized approach to work. Strong understanding of effectively working with people from diverse backgrounds. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
6
6
years of professional experience
Work History
Child Support Specialist
State of Missouri
09.2021 - Current
- Manages and supervises 30-45 cases per day that require interviews with clients to evaluate their needs
- Investigates and executes actions needed to advance cases through legal process
- Mentors newly hired employees to provide excellence in all areas of case management
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Performed case management tasks to enforce court-ordered child support obligations.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
Assistant Manager
Family Dollar
05.2021 - 08.2022
- Maintained exemplary customer service and established business relationships with customers
- Worked independently and alongside store manager to ensure an organized and productive retail environment
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Family Dollar
03.2019 - 05.2021
- Maintained customer service quality standards by monitoring and enforcing company policies and procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
Assistant Manager
Circle K
09.2018 - 02.2019
- Optimized company profits by 10% controlling product loss
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, and address discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Management Trainee
CN Brown
05.2017 - 07.2018
- Assisted in organizing, planning, and implementing strategies to ensure complete customer satisfaction
- Conducted staff meetings to communicate store procedures, goals, and needs of store
- Used company reports to analyze sales, gross profit and inventory activities.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Master of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH06.2025
Bachelor of Science - Criminal Justice and Psychology
Southern New Hampshire University
Hooksett, NH08.2020
Skills
- Issue resolution
- Records management
- Supervision and training
- Schedule management
- Case Management
- Complex Problem-Solving
- Task Management
- Case Documentation
- Interview Conduction
- Investigation Tactics
- Customer Satisfaction
Timeline
Child Support Specialist
State of Missouri
09.2021 - Current
Assistant Manager
Family Dollar
05.2021 - 08.2022
Assistant Manager
Family Dollar
03.2019 - 05.2021
Assistant Manager
Circle K
09.2018 - 02.2019
Management Trainee
CN Brown
05.2017 - 07.2018
Master of Science - Criminal Justice
Southern New Hampshire University
Bachelor of Science - Criminal Justice and Psychology
Southern New Hampshire University
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