Derrick Herring
District Heights,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Child Support Specialist
State of Maryland
Temple Hills, MD
10.2023 - Current
- Negotiated payment arrangements with non-custodial parents in accordance with state laws.
- Reviewed court orders for accuracy and completeness of child support requirements.
- Researched and responded to inquiries from customers regarding their cases or the status of payments.
- Enforced collection activities on delinquent accounts such as wage garnishment or property liens when necessary.
- Maintained contact with employers regarding employment verification, wage withholding orders, and payment status updates.
- Monitored compliance with court orders by verifying that payments are received within specified timelines.
Supervisor I
Coach Factory Outlet
Oxon Hill, MD
10.2022 - 10.2023
- Manage daily operational tasks according to Coach standards and switching gears based on the needs of the business.
- Demonstrate strong business acumen.
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and encourage individual growth.
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
- Ensures all daily tasks are completed without negatively impacting service of Coach standards.
- Leverage floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling multiple customers.
Store Manager
Express Factory Outlet
Leesburg, VA
10.2017 - 10.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
Supervisor
Bath and Body Works, Limited Brands
Bethesda, MD
11.2017 - 02.2019
- Directed and supervised team of 15+ employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Assistant Sales Manager
Lane Bryant
Hyattsville, MD
04.2010 - 10.2017
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Taught new associates sales tactics and performance improvement techniques.
Education
High School Diploma -
Ben L. Smith High School
Greensboro, NC06-2000
Bachelor of Science - English
North Carolina A & T State University
Greensboro, NCAssociate of Science - Criminal Justice
Guilford Technical Community College
Jamestown, NCSkills
- Friendly, Positive Attitude
- Supervision and leadership
- Verbal Communication
- Dependable and Responsible
- Relationship Building
- Team Management
- Computer Skills
- Public Speaking
- Organization
- Troubleshooting
- Problem Resolution
References
References available upon request.
Timeline
Child Support Specialist
State of Maryland
10.2023 - Current
Supervisor I
Coach Factory Outlet
10.2022 - 10.2023
Supervisor
Bath and Body Works, Limited Brands
11.2017 - 02.2019
Store Manager
Express Factory Outlet
10.2017 - 10.2022
Assistant Sales Manager
Lane Bryant
04.2010 - 10.2017
High School Diploma -
Ben L. Smith High School
Bachelor of Science - English
North Carolina A & T State University
Associate of Science - Criminal Justice
Guilford Technical Community College
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