ROY K. GILMORE
500 Garvey Lane, Chatham,IL
Summary
Team leader of over 15 years. Traditional and non-traditional leadership skills to get the most out of every worker at every skill level for any type of job. Impeccable leadership skills. Excellent communication skills, strong written and verbal skills to go along with outstanding interpersonal skills. Versatile, motivated and the right person for the position.
Overview
28
28
years of professional experience
Work History
Child Support Specialist
State of Illinois- HFS
07.2019 - Current
- Manage interstate caseloads ensuring federal regulation of Interstate Central Registry is met.
- Complete UIFSA petitions within 10 working days after receipt, which results in quantitative event on KIDS system.
- Ensure completion of all pertinent data input on ACCESS tracking system, and DOC GEN entry on KIDS system.
- Determine necessary action and forward petition to appropriate regional office. Complete review of cases referred as "Priority" within seven working days. Responsible for completing balance rolls on payment path changes/redirects. Responsible for controlling court orders and controlling jurisdictions based on initiating State's request for registration of foreign orders and enforcement actions.
- Prepare and review reports utilizing ACCESS, EXCEL and MOBUS documenting production and results from special projects. Monitor and update KIDS Third Party database ensuring all address of state assignments are correct.
- Utilize CSENET, INFONET, Interstate Referral Guide, QUICK and all applications to complete work assignment. Ongoing working of reconciliation cases provided by initiating States, making appropriate corrections to case record on KIDS system. Complete scanning and verification assignment of all documents in petition packets and status requests.
Service Manager
Green Kia
10.2015 - 06.2019
- Subaru
- Manage shop of 12 people, including 3 service advisors, 2 porters and 7 technicians
- Increased monthly sales from previous year for the past 14 months
- Improve customer service relationship - currently No
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created annual department budget, aligning with organization's financial and operational objectives.
- 1 in Kia in our region and No
- 3 in Subaru.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Assistant Service Manager
Green Toyota
09.2009 - 01.2015
- Assisted in dispatching work to 11 technicians
- Liasson between customer and technicians
- Successfully facilitates internet coupons, mailer coupons.
Sports Editor, Lifestyles Editor
Edwardsville Intelligencer
05.1996 - 08.2000
- Sports Editor for paper and primary writer for Edwardsville High School,
Metro-East Lutheran High School and Southern Illinois University
Edwardsville. - Duties included covering all sports during their respective seasons and
establishing a professional relationship with players and coaches in the area. - Responsible for a travel and expense budget, and scheduling for a staff of
three reporters and interns.
Education
Master of Arts - Speech Communication
08.2000
Bachelor of Arts - Business Administration
03.1993
Associate of Science - Mass Communication (Journalism, Business Administration
01.1993
Skills
- Deadline-driven
- Exceptional writing skills
Dedicated team player - Positive attitude
- Focused and driven
Constant Contact - Team Building
- Supervision & Leadership
- Computer Skills
- Organizational Skills
- Relationship Building
Timeline
Child Support Specialist - State of Illinois- HFS
07.2019 - Current
Service Manager - Green Kia
10.2015 - 06.2019
Assistant Service Manager - Green Toyota
09.2009 - 01.2015
Sports Editor, Lifestyles Editor - Edwardsville Intelligencer
05.1996 - 08.2000
Southern Illinois University Edwardsville - Master of Arts, Speech Communication
SIU Edwardsville - Bachelor of Arts, Business Administration
Southern Illinois University Edwardsville - Associate of Science, Mass Communication (Journalism, Business Administration
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