Alexander Parra
Middlesex,NC
Summary
Bilingual administrative professional with a proven track record of exceptional communication and computer skills. Known for meeting deadlines while demonstrating a high level of multicultural awareness and adaptability in diverse environments. Quality-focused and dedicated to administrative tasks with tenacity and meticulous attention to detail, ensuring efficient operations and enhanced productivity. Committed to fostering positive relationships and contributing to team success through proactive problem-solving and effective collaboration.
Overview
15
15
years of professional experience
Work History
Product Support Specialist
Nextech
Tampa, FL
02.2021 - Current
- Collaborated with cross-functional teams to streamline support processes and enhance user experience.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Developed user guides and troubleshooting materials to assist clients in navigating product features effectively.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Provided remote support to global clients, adapting communication styles to suit various cultural preferences.
- Mentored new Product Support Specialists, fostering a positive work environment that encouraged professional growth.
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
Warehouse Manager
Hassmann Fasteners International
Tampa, FL
06.2019 - 01.2021
- Managed inventory control processes to maintain precise stock levels and facilitate effective storage capacity planning.
- Directed comprehensive inventory management activities, focusing on effective stocking strategies, precise ordering, and seamless order fulfillment.
- Streamlined operational workflows within the warehouse to align with company objectives and maintain budgetary constraints.
- Coordinated day-to-day shipping and receiving activities to ensure timely processing of more than 30 shipments daily.
- Trained staff on best practices for equipment operation, contributing to improved safety and productivity standards.
- Implemented inventory tracking systems that streamlined order processing and reduced fulfillment errors significantly.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Spearheaded warehouse improvement initiatives to enhance operational efficiencies.
- Analyzed daily time spent on assignments to identify trends and improve efficiency.
Quality Control Inspector
Metricbolt.com
Lake Worth, FL
04.2015 - 08.2018
- Conducted weight assessments and quality tests on incoming shipments, updating reports in Access database.
- Performed detailed visual and dimensional inspections and physical testing, documenting results to maintain product integrity and compliance.
- Executed detailed evaluations of product labels, confirming proper labeling for safe storage and usage.
- Conducted thorough assessments of manufacturing processes to identify and manage nonconforming products effectively.
- Evaluated non-conformance issues in products and processes to ensure compliance with quality standards and improve operational efficiency.
- Facilitated communication among peers, manufacturing, maintenance personnel, and management regarding in-process product and process nonconformities.
- Managed inspection measurement and testing processes to ensure compliance with quality standards.
- Assisted in data entry tasks using MS Word and Excel. Supported team members in managing multiple tasks efficiently. Contributed to maintaining organized records and documentation.
- Implemented strategies to enhance service quality and elevate customer satisfaction.
- Verified inventory history records for completeness and accuracy.
- Facilitated merchandise loading and unloading to optimize inventory management.
- Organized and prepared sold merchandise for shipment, enhancing customer satisfaction through efficient delivery.
- Analyzed performance metrics and produced reports outlining product quality levels and defect occurrences.
- Executed precise measurements utilizing specialized tools to ensure accuracy.
- Recorded precise messages while effectively managing both incoming and outgoing call traffic.
- Compiled and organized documentation and reports for office meeting distribution and filing.
Accounts Clerk
Italian Seaways
Miami, FL
11.2014 - 03.2015
- Supported clients via phone and email.
- Ordered and maintained all supplies for office.
- Handled most collections of past due invoices.
- Maintained all accounts payable reports, spreadsheets and corporate accounts payable files.
- Handled in house accounts payable/payroll.
- Set up and updated Excel spreadsheets to track financial data.
- Generated and mailed updated statements.
- Prepared documents, reports and presentations using advanced software proficiency.
- Collected and reported monthly expense variances and explanations.
Accounts Clerk
Atlas Peat and Soil
Boynton Beach, FL
03.2013 - 03.2014
- Assisted in monthly closings.
- Maintained all accounts payable reports, spreadsheets and corporate accounts payable files.
- Answered all vendor inquiries.
- Reviews all invoices for appropriate documentation and approval prior to payment.
- Prints and obtains signatures on all accounts payable checks.
- Distributes signed checks as required.
- Processed payments and applied to customer balances.
- Provided extensive clerical and administrative support to department staff.
- Identified, researched and resolved billing variances.
- Generated and submitted invoices based upon financial schedule.
- Generated and mailed updated statements.
- Collected and arranged information and entered details into computer database.
Logistics Specialist
International Logistics Solutions
Doral, FL
08.2011 - 03.2013
- Collaborated with customers to streamline process integration and resolve issues.
- Maintained organized records of transfer paperwork, specifically packing lists, to streamline logistics operations.
- Oversaw coordination of incoming and outgoing shipments, ensuring adherence to schedules.
- Created timely rate estimates and strategic bid packages to support successful project acquisition.
- Supervised comprehensive supply chain activities, ensuring timely order fulfillment and accurate invoicing to enhance customer experience.
- Enforced the on-time shipment of products to create exceptional customer experiences.
- Analyzed weights, heights, and centers of balance to optimize placement accuracy in projects.
- Cultivated long-term customer relationships by delivering prompt and courteous service.
- Managed redirection of shipments in transit to accommodate customer requests.
Education
Associate of Arts - Information Technology
Miami Dade College
Miami, FLHigh School Diploma - undefined
G. Holmes Braddock Senior High School
Miami, FL01-2007
Skills
- 80 WPM
- Customer service
- Attention to detail
- CRM software
- Deadline-driven
- Computer-savvy
- Network troubleshooting
- Network support
- Remote technical support
- Hardware troubleshooting
- Microsoft windows and office
LANGUAGES
Bilingual, fluent in Spanish and English
Timeline
Product Support Specialist
Nextech
02.2021 - Current
Warehouse Manager
Hassmann Fasteners International
06.2019 - 01.2021
Quality Control Inspector
Metricbolt.com
04.2015 - 08.2018
Accounts Clerk
Italian Seaways
11.2014 - 03.2015
Accounts Clerk
Atlas Peat and Soil
03.2013 - 03.2014
Logistics Specialist
International Logistics Solutions
08.2011 - 03.2013
High School Diploma - undefined
G. Holmes Braddock Senior High School
Associate of Arts - Information Technology
Miami Dade College