Rian Warden
Topeka
Summary
Child Support Specialist with strong analytical and problem-solving skills. Proven ability to manage caseloads, ensure compliance with regulations, and collaborate effectively within team environment. Adept at handling sensitive situations with empathy and professionalism. Reliable, adaptable, and focused on delivering impactful results.
Overview
9
9
years of professional experience
Work History
Child Support Specialist
YoungWilliams
10.2023 - Current
- Facilitated case management for child support enforcement, ensuring compliance with legal guidelines.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Provided solutions and troubleshooting issues in regards to complex cases, providing resolutions to callers.
- Maintained accurate records of interactions, updated databases, and documented resolutions.
- Initiated locate procedures such as location of customers address, employment, and assets.
- Conducted interviews with customers receiving and paying the support.
- Maintained confidentiality and security of case information.
- Obtained and processed information necessary for establishing the order.
- Accessed system data, including the state specific system(s), and appropriate internet resources to obtain relevant case information.
- Prepared Income Withholding Orders in accordance with the order, and filed with the appropriate courts.
Medical Assistant
MedEvals of Kansas
12.2022 - 09.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Coordinated office communications, facilitating seamless information flow among departments.
- Maintained accurate records of daily activities and office supplies inventory.
- Implemented filing systems to enhance document retrieval efficiency and organization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Warehouse Associate
Target Distribution Center
08.2021 - 03.2022
- Fulfill stores product needs
- Pack items to be stored on shelves
- Box, wrap and pack merchandise in accordance with relevant procedures and standards
- Understood basic produce storage and handling requirements
- Accurately and efficiently performed primary job functions determined by work assignment
- Sustained zero safety hazards by proactively maintaining clean and organized warehouse environment
Member Associate
Azura Credit Union
07.2019 - 06.2021
- Processed payment transactions, maintaining focus of accuracy and proper recordkeeping
- Safeguarded member information with confidentiality, adhering to all regulatory and company security guidelines
- Fostered timely resolution of account issues, communicating with members in person, over telephone, and through email
- Resolved operational and service-oriented challenges with resourceful communication and collaboration with internal team members
- Boosted member retention and loyalty through superior service delivery
- Supported accurate recordkeeping, documenting account information and member inquiries in our transaction processing software, CUnify
- Drove revenue by seeking out cross-sell opportunities aligned with established sales goals
- Provided high-level member support leveraging thorough of all company policies, products, and services
- Serviced or updated customer accounts and answered inquiries related to service charges and/or fees
- Avoided revenue losses with diligent attention to customers' needs and concerns
- Referred unsolved customer grievances to designated departments for further investigation
- Updated records with all interactions and customer transactions
- Learned how to open and close the branch, diligently adhering to policy and procedure during that time
- Large scale cash handling
- Learned to assist in filing member records and other various information to be retained
- Cashed and issued checks to members
- Learned how to excel while using Microsoft Office
- Written and verbal skills have grown significantly during my time in this position.
Floor Staff
Regal Entertainment Group
08.2017 - 08.2019
- Kept racks, counters, and fridges stocked for optimum customer experience
- Greeted customers and asked open-ended questions to assess needs
- Overcame customer objections using product demonstration
- Maintained customer satisfaction, quickly resolving issues and offering expert advice
- Promoted products by explaining merchandise features and benefits to customers
- Processed customer transactions with POS register system to effectively handle cash, and card
- Connected with customers by greeting each promptly and offering above-and-beyond support
- Contributed to store cleanliness and professionalism by promptly handling any spills or breakage on sales floor
- Kept up with overall building cleanliness during down-time
- Assisted managers with setting up displays and stocking
- Opened and closed the building, setting up and taking down inventory, and displays
- Assisted with deep cleans once a month
- Captured consistent customers sales with friendly, knowledgeable support
Education
High School Diploma -
Topeka High School
Topeka, KS05-2019
Skills
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Decision-making
- Interpersonal skills
- Analytical thinking
- Conflict resolution
Timeline
Child Support Specialist
YoungWilliams
10.2023 - Current
Medical Assistant
MedEvals of Kansas
12.2022 - 09.2023
Warehouse Associate
Target Distribution Center
08.2021 - 03.2022
Member Associate
Azura Credit Union
07.2019 - 06.2021
Floor Staff
Regal Entertainment Group
08.2017 - 08.2019
High School Diploma -
Topeka High School