Kathleen Gill
Lowell,AR
Summary
Dynamic Child Support Specialist with a proven track record at the State of Arkansas, excelling in case analysis and client advocacy. Enhanced agency performance by reducing caseload backlog through effective time management and relationship building. Skilled in legal research and committed to improving family outcomes through compassionate support and collaboration with community organizations.
Overview
1
1
Certification
Work History
Child Support Specialist
State of Arkansas
- Facilitated child support case management through effective communication with clients and stakeholders.
- Assisted in gathering necessary documentation for case reviews and compliance evaluations.
- Provided support in the enforcement of child support orders to ensure compliance.
- Maintained accurate records of child support cases using state database systems.
- Collaborated with legal teams to prepare for hearings and address client inquiries.
- Developed training materials for new staff on case management procedures and system usage.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Established efficient tracking systems that led to successful collection efforts on delinquent accounts, improving overall agency performance metrics.
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
Education
Associate of Applied Science - Business Administration
BLACK RIVER COLLEGE
Pocahontas, AR12.2009
Skills
- Legal research
- Case analysis
- Assertiveness
- Interviewing techniques
- Child support laws
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational skills
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Clinical documentation
- Team building
- Task prioritization
- Client advocacy
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Motivational interviewing
- Family services
- Time management abilities
- Written communication
- Client needs assessment
- File management
- Behavior modification
- Microsoft Office Suite
- Client interviewing
- Conducting interviews
- Community outreach
- Program development
- High-risk populations identification
- Maintain case files
- Child welfare advocate
- Dedicated support
Certification
Public Notary
Timeline
Child Support Specialist
State of Arkansas
Associate of Applied Science - Business Administration
BLACK RIVER COLLEGE