Deonna Randolph
Fairfield,CA
Summary
Talented administrative and customer service professional. Well versed in service-oriented responsibilities, offering excellent communication, critical thinking and management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, motivated and driven to exceed expectations in all areas.
Overview
8
8
years of professional experience
Work History
Child Support Specialist
County Of Solano
02.2023 - Current
- Prioritized schedules to meet task goals and overall customer satisfaction.
- Managed successful day-to-day operations of task by maximizing productivity from available resources.
- Collaborated with cross-functional teams to align goals and ensure departmental success.
- Successfully managed multiple high-priority cases simultaneously while maintaining strict deadlines.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Enhanced team productivity with implementation of new policies and procedures, optimizing workflow and communication.
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Built solid and trusting rapport, fostering trust and communication to meet departmental needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Relationship Banker
Bank Of America
12.2020 - 02.2023
- Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Using critical thinking to break down problems for customer by offering relevant products and explaining available services to new and existing customers.
- Increasing daily sales by upselling banking products and financial services to customers while contributing to branch production and revenue.
- Supporting teller team by handling needs of clients at main counter including completing complex transactions with accuracy and efficiency.
- Evaluate solutions and make decisions while perform duties in accordance with applicable standards, policies and regulatory guidelines to promote a risk free working environment.
Guest Service Assistant Team Lead
Target
02.2019 - 12.2020
- Managed and delegated tasks to an average of 12 team members, while monitoring daily and weekly schedules within regulatory compliance.
- Ensured that guest experiences were effective and efficient investigating any guest challenges and sources of dissatisfaction to offer timely resolution.
- Responsible for opening and closing the store, ensuring cash vault and registers were balanced, accurate and completely equipped with necessary supplies to operate daily functions.
- Worked to exceed sales goals and trained new and current team members on best practices.
Target Front End Team Member
Target
05.2018 - 02.2019
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Ensured that all guests received an exceptional guest experience by engaging customers, assisting them with finding merchandise, answering questions and providing customers with information regarding products and services the store offered
- Grew company sales by maintaining merchandise, being knowledgeable of store policy and procedure and working collaboratively with other team members to ensure tasks were completed in designated areas in a timely manner.
KP Launch Student Intern
Kaiser Permanente Hospital
06.2017 - 08.2017
- Provided a variety of skills while rotated between multiple departments including Physical Therapy, Kaiser Foundation Rehabilitation Center and Emergency Room.
- Achieved management recognition by designing and implementing special project.
- Gained operational knowledge and supporting departmental needs through administrative duties and staff support tasks.
- Prepared for a web site upgrade by researching links, verified validity and providing a synthesis of my findings to management.
KP Launch Student Intern
Kaiser Permanente Hospital
06.2016 - 08.2016
- Assisted the medical team in the POM Clinic and Spine Clinic with patient outreach
- Helped with administrative support by managing incoming and outgoing calls, coordinating files and interacted with patients by phone, email or in-person to provide pertinent information.
- Assisted with patient care .providing patients with after appointment summaries.
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
Education
Bachelor of Science - Interdisciplinary Studies
Southern University And A & M College
Baton Rouge, LAAssociate of Science - Nursing
Solano Community College
Fairfield, CAHigh School Diploma -
Jesse Bethel High School
Vallejo, CA06.2017
Skills
- Written and Verbal Communication
- Customer Relation Management
- Administrative Documentation
- Telephone Etiquette and Regulatory Compliance
- Organization and Time Management
- Planning and Coordination
- Critical and Analytical Decision Making
- Risk Management
- Reporting and Performance Analysis
- Microsoft 365
- Policy Development and Implementation
- Cash Management
- Case Management
Timeline
Child Support Specialist
County Of Solano
02.2023 - Current
Relationship Banker
Bank Of America
12.2020 - 02.2023
Guest Service Assistant Team Lead
Target
02.2019 - 12.2020
Target Front End Team Member
Target
05.2018 - 02.2019
KP Launch Student Intern
Kaiser Permanente Hospital
06.2017 - 08.2017
KP Launch Student Intern
Kaiser Permanente Hospital
06.2016 - 08.2016
Bachelor of Science - Interdisciplinary Studies
Southern University And A & M College
Associate of Science - Nursing
Solano Community College
High School Diploma -
Jesse Bethel High School
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