Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Dean

Quincy

Summary

Results-driven professional with over 15 years of experience in job development, client relations, and investigative services. Proven ability to support diverse populations with career placement and resume development. Strong background in criminal justice with hands-on approach to case management and employer engagement. Exceptional communication and organizational skills, committed to delivering client-focused solutions in both public and private sectors.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Child Support Specialist

Commonwealth of Massachusetts
09.2008 - Current
  • Documented data and completed accurate updates to case records
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services


  • Built solid and trusting rapport with parental guardians and other states, fostering trust and communication to meet case needs.
  • Maintained detailed case histories, and reports to meet child support guidelines


  • Works directly with customers to establish child support cases and paternity.
  • Research and address case issues ensuring compliance with federal regulations
  • Reviews recommendations for court action to establish paternity, and establish court orders for child support and health insurance by analyzing data supporting the recommendation and by handling follow-up actions in order to provide attorneys with the case information and documents necessary to establish paternity, and establish court orders for child support and medical support.
  • Addresses paternity and establishment issues by assessing case information in order to resolve participant/case information discrepancies to be sure information from other agencies.


  • Provides quality service to customers (e.g. custodial and noncustodial parents, employers, other agencies, and other states’ child support programs) by managing assigned work inventories in order to address customer issues; explain actions taken on a case and policies

Job Developer

Corporation of Public Management
01.2004 - 10.2007
  • Delivered job development training programs focused on resume writing and customer service.
  • Engaged directly with potential employers to advocate for client hiring.
  • Matched clients with appropriate job opportunities based on skill assessments.
  • Conducted mock interviews and client coaching sessions to improve job placement success.

Private Investigator

Dane M. Shulman Law Offices
01.2000 - 01.2004
  • Met with clients to gather information relevant to legal investigations.
  • Maintained comprehensive documentation and timelines for all assigned cases.
  • Conducted timely and thorough investigations to support legal proceedings.
  • Ensured client confidentiality and compliance with legal standards and procedures.

Education

Associate of Science - Criminal Justice

Quincy College
06-2000

Skills

  • Job Placement & Career Counseling
  • Resume Development & Interview Preparation
  • Employer Relations & Networking
  • Investigative Research & Case Documentation
  • Client Needs Assessment
  • Strong Written & Verbal Communication
  • Conflict Resolution & Problem Solving
  • Confidentiality & Ethics Compliance

Certification

CPR Certified

Timeline

Child Support Specialist

Commonwealth of Massachusetts
09.2008 - Current

Job Developer

Corporation of Public Management
01.2004 - 10.2007

Private Investigator

Dane M. Shulman Law Offices
01.2000 - 01.2004

Associate of Science - Criminal Justice

Quincy College

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