Rocio Rodriguez
Riverside,California
Summary
Being a diligent Child Support Professional with over 16 years of experience in establishing and modifying child support orders. Adaptable and dependable professional with skills on preparing legal documents, and locating non-custodial parents. In-depth knowledge of CSE and legal processes.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
Child Support Specialist
Riverside County Child Support
03.2023 - Current
- Learning and implementing Child Support policies and procedures, while managing caseload and utilizing the case management tool
- Keeping up to date on required trainings regarding the importance of security and privacy
- Providing excellent internal and external customer service.
- The ability to understand and process Notice of Motions and Supplemental Summons & Complaints
- Able to explain the child support process to customers and providing them with resources to promote self-sufficiency
- Helping team members when questions arise regarding CSE system, Cal-SAWS and other databases
- Reaching out to customers to verify personal identifying information so the case can remain in good standing
- Enforcement family law orders for paternity, child support and medical
- Utilizing department resources to complete in-office investigations in order to establish and enforce child support orders
Child Support Specialist II (Senior)
San Bernardino County Child Support Services
09.2019 - 03.2023
- Provided lead supervision in the absence of supervisor
- Ensuring the team is meeting the state and department goals
- Being able to analyze a case and determine the next step to take and providing resources to find the answer
- Completing case evaluations for both probationary and non-probationary staff to ensure quality work is produced
- Answering questions asked by the team and within the department regarding casework and procedures
- Ensuring there is adequate scheduling within the team and assisting when necessary
- Assist team in increasing work productivity by providing child support knowledge
- Effectively managing customer disputes to avoid customer complaints
- Provided on the job training for new hires and existing staff
- Determining the best training method for the individual or the team and providing training materials
Child Support Specialist I
San Bernardino County Child Support Services
08.2009 - 09.2019
- Maintaining and reviewing caseload of up to 1300 cases
- Reviewing each case to determine the best approach within the limitations of department policies and procedures
- Initiating legal actions and monitoring payments are consistent
- Conducting phone and in office interviews with non-custodial parents
- Processing all information received as confidential
- Helping my peers with case related questions
- Helping new team members learn to manage a caseload
- Determining ability to pay by interviewing non-custodial parents
- Contacting non-custodial parents by mail, telephone or office interviews in order to enforce the court obligations.
- Establishing paternity, child and medical orders
- Reviewing cases for noncompliance and moving forward with criminal or civil court actions
- The ability to stay calm when a customer is irate regarding their case
Child Support Assistant
San Bernardino County Child Support Services
06.2007 - 08.2009
- Processing service requests received from IV-A system in order to open case
- Conducting phone interviews with Custodial parents to verify information received from public social services office and obtaining any additional information regarding Non-custodial parent
- Conducting face to face interviews with clients who are seeking to open a case
- Explaining the department process, procedures and expectations for the custodial and non-custodial regarding the case maintenance.
Assistant Student Lead
UC Riverside- Tomas Rivera Library
10.2001 - 09.2006
- Responsible for department in absence of Supervisor
- Helped train and monitor progress of new employees
- Making sure collection is in proper order
- Helped in performing special projects when they arise
- Completing assigned tasks in timely manner
- Assisting in shifting projects to produce more space for collection
- Updating and changing status of collection, searching for lost items needed by patrons
- Exercising independent judgment within limits of library or department policies
- Skills in using tact, diplomacy, and courteous helpful attitude in dealing with wide variety of people.
Education
Bachelor of Arts - Sociology
UC Riverside
Riverside, CA 09.2001 - 05.2006
Skills
Interview conduction
undefinedTimeline
Child Support Specialist
Riverside County Child Support
03.2023 - Current
Child Support Specialist II (Senior)
San Bernardino County Child Support Services
09.2019 - 03.2023
Child Support Specialist I
San Bernardino County Child Support Services
08.2009 - 09.2019
Child Support Assistant
San Bernardino County Child Support Services
06.2007 - 08.2009
Assistant Student Lead
UC Riverside- Tomas Rivera Library
10.2001 - 09.2006
Bachelor of Arts - Sociology
UC Riverside
09.2001 - 05.2006
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