Pamela Pavelka
Willis,Texas
Summary
Compassionate Child Support Officer dedicated to locating parents and determining amount of support owed. Adept at conducting interviews, explaining case strategies and searching for missing parents. In-depth knowledge of child support laws and practices in Texas.
Overview
6
6
years of professional experience
Work History
Child Support Officer
Office Of The Attorney General Of Texas
Conroe, Texas
06.2019 - 01.2022
- Monitored cases for support order compliance and made adjustments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Explained policies, procedures and instructions to parents.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Performed skip tracing activities to locate absent parents and assets.
- Documented data and completed accurate updates to case records.
e commerce clerk
KROGER MARKETPLACE
Willis, Texas
07.2016 - 06.2019
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2018
Skills
- Knowledge of legal terminology
- Case file preparation
- Recordkeeping and maintenance
- Interview conduction
- Courtroom appearances
- Microsoft Office Suite
- Client needs assessment
Accomplishments
- Montgomery County puts on a class for the citizens to educate them about police work
- They showed us different examples on how dangerous traffic stops , domestic violence situations, and active shooters can be
- Different units such as Negotiations, K-9, Crime Stoppers, 911 Operations, and the Forensics came to talk to us about their department
- I later joined the Alumni Association and we do different things for the community
- It was a very cool experience and I am so happy I did it.
Affiliations
Montgomery County Citizens Academy Alumni Association
Member, June 2017
Timeline
Child Support Officer
Office Of The Attorney General Of Texas
06.2019 - 01.2022
e commerce clerk
KROGER MARKETPLACE
07.2016 - 06.2019
Bachelor of Science - Criminal Justice
Sam Houston State University