Sarah Perkerewicz
East Grand Forks,MN
Summary
Professional with strong background in family services, specializing in child support enforcement and case management. Skilled in legal documentation, client communication, and conflict resolution. Effective collaborator with results-driven mindset, adaptable to changing needs and reliable in team settings.
Overview
14
14
years of professional experience
Work History
Child Support Officer
Polk County Social Services
Crookston, Minnesota
10.2015 - Current
- Facilitate child support case management, ensuring compliance with state regulations and policies.
- Promote compliance with court orders by monitoring payments and taking appropriate actions in case of nonpayment.
- Provide exceptional customer service to clients while addressing their concerns, explaining processes, and offering guidance on navigating the child support system effectively.
- Conduct comprehensive interviews with clients to gather necessary information for accurate case assessment and determination of child support obligations.
- Train new staff on child support processes and best practices to enhance team performance.
- Research legal, financial, and other records to obtain data needed to secure and enforce child support cases.
- Work in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Provide genetic testing to determine paternity needs.
- Perform case management tasks to enforce court-ordered child support obligations.
- Use PRISM and CaseWorks to manage and update electronic case files.
- Contribute to agency performance goals by consistently meeting or exceeding caseload expectations and maintaining a high percentage of child support collections.
- Collaborat with legal teams to prepare cases for court hearings, resulting in successful enforcement actions.
- Boost efficiency of case management by maintaining accurate records and updating case files regularly.
Server
Texas Roadhouse
Grand Forks, North Dakota
06.2015 - 11.2015
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with Point Of Sale system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service standards, and safety protocols.
- Resolved customer complaints professionally, ensuring positive dining experiences.
Plasma Center Technician
Biolife Plasma Services
Grand Forks, North Dakota
03.2015 - 06.2015
- Performed routine donor screenings and health assessments to ensure eligibility for plasma donation.
- Operated and maintained equipment for plasma collection, adhering to safety protocols and regulatory standards.
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
- Educated donors on procedures, enhancing understanding and comfort during the donation process.
- Implemented quality control measures to maintain compliance with industry regulations and enhance service delivery.
Server
Paradiso Mexican Restaurant
Grand Forks, ND
08.2012 - 01.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction.
- Worked with Point Of Sale system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Science - Psychology, Biology
University of North Dakota
Grand Forks, North Dakota08-2015
Skills
- Family services
- Microsoft Office Suite
- Multicultural awareness
- Child support laws expertise
- Great team player
- Data entry and recordkeeping
- Critical thinking
- Case management
- Excellent research skills
- Legal terminology expertise
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Relationship building
- Case file preparation
- Exceptional customer service
- Strong work ethic
Timeline
Child Support Officer
Polk County Social Services
10.2015 - Current
Server
Texas Roadhouse
06.2015 - 11.2015
Plasma Center Technician
Biolife Plasma Services
03.2015 - 06.2015
Server
Paradiso Mexican Restaurant
08.2012 - 01.2015
Bachelor of Science - Psychology, Biology
University of North Dakota