Kelli Preston
Charleston
Summary
Accomplished Child Support Specialist II at West Virginia Department of Human Services, adept in legal research and case analysis. Enhanced workflow efficiency and reduced backlog by 30% through strategic time management. Proven ability in relationship building and client advocacy, ensuring compliance with child support laws while fostering positive family outcomes.
Overview
2027
2027
years of professional experience
Work History
Child Support Specialist II
West Virginia Department of Human Services
Charleston, WV
09.2023 - Current
- Assessed child support cases to ensure compliance with state regulations and policies.
- Processed applications and modifications for child support orders efficiently and accurately.
- Coordinated communication between custodial and non-custodial parents regarding payment obligations.
- Conducted interviews to gather documentation and verify financial information of involved parties.
- Monitored case progress, addressing issues to facilitate timely resolution of disputes.
- Developed training materials for new staff on child support processes and best practices.
- Implemented improvements in case management systems to enhance workflow efficiency.
- Collaborated with community organizations to provide resources for families navigating child support issues.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
- Evaluated and improved case management techniques, streamlining workflow processes to increase overall efficiency within the department.
- Established efficient tracking systems that led to successful collection efforts on delinquent accounts, improving overall agency performance metrics.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Negotiated fair settlements between disputing parties, resulting in amicable agreements beneficial to all parties involved, especially the children.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Developed and implemented strategies to reduce and prevent family conflict.
- Documented data and completed accurate updates to case records.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Developed customized training materials for new hires, enhancing their knowledge of policies and procedures within the department.
Housekeeper
Hampton Inn By Hilton
Charleston, WV
09.2020 - 03.2022
- Maintained cleanliness and organization in guest rooms and public areas to enhance guest satisfaction.
- Performed laundry services, ensuring high standards of cleanliness and hygiene for bedding and towels.
- Collaborated with team members to execute daily cleaning schedules efficiently and effectively.
- Inspected rooms post-cleaning to verify adherence to quality standards and guest expectations.
- Managed inventory of cleaning supplies, placing orders as needed to prevent shortages during peak times.
- Implemented process improvements that streamlined workflow and reduced cleaning time without sacrificing quality.
- Addressed guest inquiries regarding room issues promptly, contributing to overall positive experiences during stays.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Operated electronic backpack vacuums and floor sweepers.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
ClickList Attendant
Kroger's Grocery/ Cashier
South Charleston, WV
2015 - 2019
- Assisted customers with online grocery orders, ensuring accurate order fulfillment and timely pickups.
- Operated scanning equipment to process transactions efficiently and maintain accurate inventory records.
- Collaborated with team members to streamline order preparation and enhance overall customer satisfaction.
- Maintained cleanliness and organization in work area to comply with safety and health regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures, promoting adherence to company standards and efficiency.
- Adapted quickly to changing priorities during peak hours, ensuring smooth workflow and customer support.
- Adapted quickly to changes in procedures or priorities based on fluctuating business needs or demands.
- Collaborated with team members to ensure consistent quality service for all ClickList customers.
- Ensured compliance with safety regulations while handling perishable items, maintaining the highest food quality standards possible.
- Collaborated closely with other departments within the store to ensure smooth integration of ClickList services into overall operations.
- Reduced customer wait times by consistently meeting or exceeding ClickList service standards for order completion.
- Contributed to store cleanliness and organization, fostering a pleasant shopping experience for in-store customers.
- Continuously improved personal knowledge of products offered within the store to provide better assistance to customers when needed.
- Resolved customer complaints or concerns promptly, demonstrating a commitment to customer satisfaction and retention.
- Participated in periodic evaluations of ClickList processes, identifying areas for improvement and implementing necessary changes.
- Supported seamless store operations by coordinating with various departments on inventory management and order pickup logistics.
- Assisted in managing daily workload distribution among team members according to individual strengths and abilities.
- Maximized productivity during peak hours by implementing effective time-management strategies for task completion.
- Enhanced customer satisfaction by efficiently fulfilling online orders with accuracy and attention to detail.
- Promoted a positive work environment through open communication, teamwork, and personal accountability for tasks assigned.
- Provided exceptional customer service through clear communication, timely updates, and accurate order fulfillment.
- Streamlined order processing for faster turnaround times by organizing and prioritizing tasks effectively.
- Assisted in training new ClickList Attendants, sharing best practices to improve overall team performance.
- Achieved increased efficiency in the workplace by utilizing appropriate technology tools such as handheld devices and software applications.
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Followed sheets to pull out correct items and correct quantities of merchandise.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Monitored stock levels to minimize out-of-stock situations, supporting efficient order fulfillment processes.
- Monitored stock control systems and processed specific orders.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Interacted with guests in friendly and knowledgeable way.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Greeted store customers and discussed needs.
Assistant Teacher
Kanawha County Board of Education
Charleston, WV
08.2010 - 2015
- Assisted lead teacher in developing engaging lesson plans and instructional materials.
- Supported classroom management to create a positive learning environment for students.
- Implemented individual and group activities to promote student participation and collaboration.
- Monitored student progress and provided feedback to enhance academic performance.
- Coordinated with parents and caregivers regarding student needs and progress updates.
- Utilized educational software to track assignments, grades, and student engagement levels.
- Adapted teaching strategies to accommodate diverse learning styles within the classroom.
- Collaborated with staff to organize school events that foster community involvement and support student growth.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
- Monitored student progress regularly, using assessments to adjust instructional strategies as needed for optimal learning outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Contributed to development of IEPs, tailoring educational plans to individual student needs.
- Collaborated with lead teachers to assess student performances and identify areas for improvement.
- Supported use of educational technology in classroom, enhancing learning experience.
- Created visually appealing bulletin boards that showcased student work and reinforced key concepts from lessons.
- Conducted educational games and activities to reinforce learning concepts in enjoyable manner.
- Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Participated in professional development workshops, staying abreast of best practices in education.
- Enhanced student motivation by recognizing and rewarding progress and achievements in timely manner.
- Encouraged parental involvement in student learning through effective communication of progress and challenges.
- Enhanced student engagement by implementing interactive and multimedia teaching tools.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
- Assisted in organizing and supervising school events and field trips, ensuring safe and educational experience for all students.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Improved learning outcomes with creation of engaging and educational activities.
- Promoted literacy and comprehension skills through guided reading sessions.
- Developed and executed lesson plans tailored to meet diverse student needs, fostering inclusive learning environment.
- Boosted classroom management skills, maintaining order and discipline among students.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Developed and implemented classroom routines to address varying student needs.
- Created and developed lesson plans to meet students' academic needs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH05-2025
Skills
- Legal research
- Case analysis
- Assertiveness
- Child support laws
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Client documentation
- Team building
- Task prioritization
- Client advocacy
- Family support
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Motivational interviewing
- Family services
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Client needs assessment
- File management
- Microsoft Office Suite
- Problem-solving aptitude
- Case management
- Client interviewing
- Multicultural awareness
- Conducting interviews
- Child advocacy
Timeline
Child Support Specialist II
West Virginia Department of Human Services
09.2023 - Current
Housekeeper
Hampton Inn By Hilton
09.2020 - 03.2022
Assistant Teacher
Kanawha County Board of Education
08.2010 - 2015
ClickList Attendant
Kroger's Grocery/ Cashier
2015 - 2019
Bachelor of Arts - Human Services
Southern New Hampshire University