Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOLETTA WHALEY

SALISBURY,MARYLAND

Summary

Highly motivated employee eager to transition my skills to the Supervisory role and take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills to contribute my knowledge to promote the growth and development of staff.

Overview

9
9
years of professional experience

Work History

CHILD SUPPORT SPECIALIST II

DORCHESTER COUNTY DEPARTMENT OF SOCIAL SERVICES
CAMBRIDGE, MARYLAND
12.2016 - Current
  • This position investigates and analyzes child support cases and initiates appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations
  • They perform duties related to establishing paternity and child support orders, negotiating agreements for child support payments, health insurance coverage and maintaining and enforcing the collection of current and past due amounts
  • This position also maintains case files and records through dashboard system and child support systems; refers cases to other states for enforcement action if appropriate; provides customer services to both internal and external customers that meets or exceeds the standards set by the department
  • To initiate and enforce court orders for child support to assist families in becoming and maintaining self-sufficiency
  • Position works toward goal of a common customer focused agency where customers are served in a holistic approach
  • Provide customer service to both internal and external customers, enforce Child Support Court orders according to policy and procedures, assist the attorney in preparing for court cases, collection of money from non-custodial parents, prepares and present testimony for civil contempt proceedings, identify barriers that contribute to the non-custodial parent's ability to comply with child support orders, completes digital mail dashboard, enforcement dashboard and locate dashboard, completes account adjustments, completes correspondence needed to communicate with other states

CHILD SUPPORT SPECIALIST I

DORCHESTER COUNTY DEPARTMENT OF SOCIAL SERVICES
SALISBURY, MARYLAND
06.2015 - 12.2016
  • A Child Support Specialist I is the intermediate level of child support work
  • Employees in this classification investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations
  • They perform duties related to establishing paternity and child support orders, negotiating agreements for child support payments and health insurance coverage and maintaining and enforcing the collection of current and past due amounts
  • Obtains, verifies and analyzes information from custodial and non-custodial parents, employers, financial institutions, private and governmental resources, health insurance carriers and others and uses that information to locate non-custodial parents, establish paternity, verify income and assets and determine the ability of non-custodial parents to pay child support and provide health insurance
  • Negotiates voluntary agreements for payment of child support and liquidation of arrears with custodial and non-custodial parents in accordance with State regulations and guidelines
  • Initiates and prepares a variety of documents for administrative or court hearings, such as support payment modifications, wage withholdings, earnings assignments, interstate transmittals, subpoenas, bench warrants and show cause orders in order to collect current or past due child support payments
  • Identifies circumstances that contribute to a problem in collecting child support or providing health insurance coverage, determines which private and governmental services and programs, such as mediation services, employment and job counseling services, visitation access program or young father's program address the problem and refers parents to those services and programs
  • Monitors the receipt of child support payments and reviews case records and payment activities to determine the need for and type of enforcement activities warranted
  • Investigates and resolves disputes resulting from license suspensions, tax intercepts and other remedies used to enforce and collect child support
  • Initiates and negotiates establishment and enforcement of new or existing child support orders in out-of-state cases
  • Prepares and presents testimony for judicial and administrative hearings related to child support enforcement and collection
  • Prepares and reviews case records to ensure the validity of information to be presented in court by the legal services attorney
  • Maintains and updates case records by using automated systems and case folder documents
  • Responds to inquiries from custodial and non-custodial parents, employers, courts, public officials, attorneys, other State agencies and out-of-state agencies in order to resolve issues related to child support cases
  • Coordinates genetic testing arrangements with certified medical facilities
  • Serves as liaison between Child Support Enforcement Administration and other State agencies, local agencies, the State's Attorney's Office and the courts
  • Places appropriate markers on case records in cases in which family violence or abuse has occurred, monitors the case to ensure that custodial and non-custodial parents, other caretakers and children are protected and refers abused caretakers and dependent children to family shelters or other protective services
  • May assist at orientation sessions for new applicants or for non-custodial parents by presenting information about child support program services and related services that may be helpful
  • May represent the State as complainant in order to obtain or enforce court orders for support
  • Performs other related duties

Education

DIPLOMA - Human Services

SOJOURNER DOUGLASS COLLEGE
Baltimore, MD
06-2007

Skills

  • Microsoft Outlook
  • Proficient in Microsoft Word
  • Case analysis
  • Legal research
  • Multicultural awareness
  • Teamwork and collaboration
  • Multitasking Abilities
  • Decision-making

Languages

English
Professional

Timeline

CHILD SUPPORT SPECIALIST II

DORCHESTER COUNTY DEPARTMENT OF SOCIAL SERVICES
12.2016 - Current

CHILD SUPPORT SPECIALIST I

DORCHESTER COUNTY DEPARTMENT OF SOCIAL SERVICES
06.2015 - 12.2016

DIPLOMA - Human Services

SOJOURNER DOUGLASS COLLEGE

Similar Profiles

CREATE PROFILE
JOLETTA WHALEY