Mariah E. McGowan
Washington
Summary
Dedicated and detail-oriented customer service and administrative professional with extensive experience in government, utilities, and public service environments. Proactive and goal-oriented, consistently demonstrating excellent time management and problem-solving abilities. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills effectively. Committed to leveraging strengths to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Child Support Specialist II
Department of Human Services
08.2023 - Current
- Administered a varied caseload while ensuring strict compliance with state and federal regulatory standards.
- Analyzed data to evaluate enforcement measures and ensure effective compliance with financial obligations.
- Facilitated prompt responses to customer inquiries and efficiently resolved case issues, ensuring high levels of client satisfaction.
- Initiate legal actions against non-compliant parents, improving enforcement outcomes.
- Conducted detailed explanations of child support laws and procedures to both custodial and non-custodial parents, enhancing legal awareness.
- Achieved timely verification of employment status and effective processing of wage liens. Fostered collaboration with MVA, DFAS, and SSA to streamline workflows.
- Administered suspensions of professional driver’s licenses and passports to uphold compliance standards.
- Evaluating and investigating the nature of each inquiry or complaint
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement.
- Assisted families in navigating the social services system, NMSM (National Medical Support Notice} including applying for benefits, accessing resources and connecting with other family support services.
- MES (Medicaid Enterprise System) and Transmittal to verify if a child is covered by a parent's private insurance.
- CRM (Customer Relations Management) tracking compliance, stability and child well-being.
Revenue Management / Customer Service Rep
Fairfax Water
07.2022 - 07.2023
- Handled 50+ inbound calls per day regarding billing, payments, service, and utility concerns.
- Coordinated service orders and field appointments with dispatch and technicians.
- Researched account history and executed billing adjustments and payment arrangements.
- Opened, closed, and updated customer accounts in SAP.
- Utilized GIS for impervious area charges and data verification.
- Conducted account investigations and resolved complex customer issues using SAP records and internal systems.
Sales & Distribution / Processing Clerk / City Carrier
United States Postal Service
02.2012 - 09.2021
- Processed mail, parcels, domestic and international currency transactions.
- Delivered mail and provided front-line customer service in postal retail operations.
- Maintained accuracy of financial transactions and secure handling of mail assets.
- Processed incoming and outgoing mail using automated sorting systems.
- Maintained accurate records of shipments and deliveries to ensure compliance.
- Collaborated with team members to resolve discrepancies in mail handling.
- Operated POS systems to accurately process customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Library Clerk (Contract)
Library of Congress
12.2018 - 07.2019
- Conducted accessioning and inventory of physical and digital collections.
- Analyzed material condition and systematically prepared items for efficient archival storage or digitization.
- Facilitated metadata review and scanning operations to ensure accurate documentation and support for interlibrary loans and archival resources.
- Executed request processing utilizing Voyager LAS and other Library of Congress systems to enhance operational efficiency.
- Processed and organized library materials for efficient access and retrieval.
- Maintained accurate inventory records using integrated library management systems.
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
Education
Criminal Justice -
DeVry University
01-2012
Skills
- Customer Service
- Client Relations
- Case Management
- Legal Compliance
- Payment Processing
- Call Center Operations
- Data Entry
- Billing
- Utility Services
- Documentation
- Microsoft Word
- Microsoft Dynamics
- Excel
- PowerPoint
- Outlook
- GIS
- SAP
- CRM
- LC ILS
- Legal research
- Multitasking Abilities
- Excellent communication
- Client advocacy
- Mental health counseling
- Family support
Timeline
Child Support Specialist II
Department of Human Services
08.2023 - Current
Revenue Management / Customer Service Rep
Fairfax Water
07.2022 - 07.2023
Library Clerk (Contract)
Library of Congress
12.2018 - 07.2019
Sales & Distribution / Processing Clerk / City Carrier
United States Postal Service
02.2012 - 09.2021
Criminal Justice -
DeVry University