Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Brown

Saint Albans,WV

Summary

Adept at legal research and case analysis, I excel in interpreting and applying law, policies, and procedures, as demonstrated in my work history. My knowledge and understanding of all types of office programs and exceptional customer service skills have significantly contributed to streamlining processes and enhancing client satisfaction. I have a proven track record of effectively representing state agencies in court hearings and adjudicating complex claims.

Overview

26
26
years of professional experience

Work History

Child Support Specialist II

West Virginia Department of Human Services
06.2019 - Current
  • Handling routine and difficult customer service inquiries
  • Sending out correspondence when necessary
  • Mailing forms to parties
  • Troubleshooting and investigating cases to discuss issues with case to customers
  • Speaking with customers regarding procedure of what will happen when services are requested.
  • Making good faith effort to locate obligor's and obtaining sources of income.
  • Sending enforcement letters to obligor
  • Explaining policy and procedure to customers
  • Faxing and/or emailing documents to customers and employers
  • Contacting employers to gather information and entering it into the database
  • Training new employees
  • Creating and updating spreadsheets
  • Communicating with other government and out of state agencies
  • Sending referrals to caseworkers and supervisors regarding issues that need immediate attention in regards to cases
  • Communicating with employers with questions regarding child support
  • Checking and responding to emails sent to the customer service department
  • Solving any other customer service issues that need addressed
  • Other duties as assigned.

Deputy Adjudicator

WorkForce West Virginia (CAU)
06.2012 - 06.2019
  • Conducting fact-finding interviews with claimants and employers and recording the results as appropriate
  • Conducted detailed investigations, gathering essential evidence to support legal proceedings on unemployment claims
  • Adjudicate decisions in accordance with West Virginia Unemployment Compensation Laws and Regulations of the Commissioner. Determine eligibility for benefits in questionable cases.
  • Explains legal basis for and results of decisions and appeal rights to interested parties.
  • Prepares and directs preparation or correspondence relative to review and conducts fact finding predetermination hearings when needed.
  • Detect fraud and non-fraud overpayments and adjudicate decisions suitable to the issue detected.
  • Represent the agency in Administrative Law Judge hearings as requested.
  • Use a 5-day system to assist in ensuring timely decisions.
  • Other duties as assigned.

Employment Programs Interviewer II

WorkForce West Virginia
12.2009 - 11.2012
  • Assisted claimants in filing of their claims.
  • Taking on lead worker/supervisor responsibilities to free up Manager to perform higher level duties.
  • Reviewed information to determine if eligibility or separation issue exists took fact-finding statements pertaining to issue and refers same to Deputy for adjudication.
  • Processed continued claims for payment of benefits.
  • Entered wide variety of forms such as EUC, EB, B11, B89, ERP, 511's, etc. into agency system for Unemployment Insurance.
  • Handled inquiries either by telephone or in person using standardized interviewing methods to direct customers on base periods, general eligibility requirements, employment services, etc.
  • Conducted group and initial claims for benefits.
  • Assigned occupational title and code to application using the Dictionary of Occupational Titles.
  • Took complete and correct claims, free of preventable errors.
  • Ensured our customer did not wait extended periods of time to see interviewer.
  • Taking over customer calls that have escalated beyond what a trained interviewer can normally handle.
  • Processed appeals for claimants and employers as needed.
  • Kept control of interviews with claimants.
  • Represented state agency in Administrative Law Judge hearings and Magistrate Court hearings.
  • Filed criminal Complaints.
  • Made Restitution Agreements with claimants.
  • Investigated claims.
  • Trained new staff and temporary employees as needed.
  • Typed correspondences.
  • Corrected claims.
  • Ordered supplies and completed greensheets for office.
  • Updated office inventory.
  • Helped interviewers determine whether issue would or may potentially arise with claimant.
  • Managed files by pulling and sending additional notices or annotating and placing folders in deputy mail trays.
  • Completed weekly report in manager's absence.
  • Other duties as assigned.

Secretary I

WorkForce West Virginia (Central Office)
02.2009 - 12.2009
  • Assisting Assistant Director with any and all duties or projects as assigned.
  • Transferred report data onto spreadsheets.
  • Organized and distributed new hire paperwork to personnel
  • Taking minutes for meetings between Assistant Director and his regional supervisors
  • Communicated information between seventeen 17 county offices.
  • Typed correspondences and office documents.
  • Opened and distributed mail for signatures.
  • Processed approved documents.
  • Sent out mail.
  • Filed, photocopied, scanned and faxed documents.
  • Answered multiple phone lines and transferred calls to upper management.
  • Completed time entry into agency system.
  • Customer support duties
  • Other duties as assigned.

Office Assistant II

West Virginia Division of Highways
08.2007 - 02.2009
  • Answered multiple phone lines.
  • Filed, photocopied, faxed and typed correspondences.
  • Ensured all interactions were conducted with excellent customer service.
  • Organized personnel files.
  • Organized and distributed new hire paperwork to personnel.
  • Assisted with scheduling interviews and preparing interviewing packets.
  • Customer service duties.
  • Other duties as assigned.

Secretary

Dorsey Insurance Agency
01.2007 - 08.2007
  • Ensured that auto quotes were ready for agent.
  • Filed, photocopied, faxed and typed correspondences.
  • Completed daily bank deposits.
  • Kept track of policies that were getting ready to expire with each insurance company and then personally contacted those individuals to let clients know of insurance expiration date, so insurance policies did not have lapse .
  • Completed daily reports.
  • Processed client's payments in person and over phone.
  • Created and maintained client's files.
  • Performed research to obtain client's quotes for agent.
  • Determined client's eligibility for certain insurance companies based upon driving history and other criteria.
  • All other customer service duties
  • Other duties as assigned.

Court Runner

Kanawha County Public Defender's Office
02.2006 - 11.2006
  • Obtained paperwork from various places within Courthouse.
  • Date stamped, distributed, filed, photocopied and faxed paperwork.
  • Used Microsoft Word and Outlook.
  • Used Time Matters to enter client's information into agency's system.
  • Sent Motions for bond reduction hearings in paralegals absence.
  • Researched cases to ensure that there was no conflict of interest for attorneys.
  • Other duties as assigned.

Paralegal

DiTrapano, Barrett & DiPiero, PLLC
06.1999 - 03.2005
  • Welcomed guests and clients by greeting them in person or via telephone; answering or directing inquiries.
  • Working and moving of legal cases.
  • Interviewed clients and witnesses recording results as appropriate.
  • Typed witness statements.
  • Drafted pleadings.
  • Used Word Perfect.
  • Obtained paperwork for attorneys.
  • Filed, photocopied, scanned and typed correspondences.
  • Created images on postcards and letters.
  • Organized events.
  • Completed daily bank deposits.
  • Created and maintained files.
  • Created demand letters.
  • Set-up scheduling conferences between Judge and all participating Attorneys.
  • Prepared exhibits and files for trials.
  • Scheduled depositions.
  • Synopsized hearing transcripts and depositions obtained from court reporter.
  • Performed investigative work.
  • Drafted all pleadings for my cases to be reviewed and signed by attorneys.
  • Obtained medical records in legal cases.
  • Obtaining and attaching documents for discovery pleadings.
  • Other duties as assigned.

Teacher's Assistant

Carver Career and Technical Education Center
03.1999 - 05.1999
  • Used Microsoft Office 97 to do paperwork.
  • Graded student's papers for teacher.
  • Photocopied, scanned and faxed documentation.
  • Ensured inventory was up to date.
  • Maintained 30 computers and multiple printers.
  • Other duties as assigned.

Education

Associate of Applied Science - Board of Governors

West Virginia University of Parkersburg
Parkersburg
08.2016

Vocational Certification - Information And Office Technology

Carver Career And Technical Education Center
Charleston
05.1999

High School Diploma -

Capital High School
Charleston
05.1999

Skills

  • Legal Research
  • Case analysis
  • Understanding and explaining law, policies and procedures for state agencies
  • Customer service
  • Proficiency in Microsoft Office programs
  • Drafting and filing court documents
  • Scheduling and taking minutes for meetings
  • Maintaining and organizing files
  • Representing state agencies in Magistrate court and Administrative court hearings
  • Adjudicating Unemployment Compensation claims
  • Ordering and maintaining supplies
  • Using all types of office equipment

Timeline

Child Support Specialist II

West Virginia Department of Human Services
06.2019 - Current

Deputy Adjudicator

WorkForce West Virginia (CAU)
06.2012 - 06.2019

Employment Programs Interviewer II

WorkForce West Virginia
12.2009 - 11.2012

Secretary I

WorkForce West Virginia (Central Office)
02.2009 - 12.2009

Office Assistant II

West Virginia Division of Highways
08.2007 - 02.2009

Secretary

Dorsey Insurance Agency
01.2007 - 08.2007

Court Runner

Kanawha County Public Defender's Office
02.2006 - 11.2006

Paralegal

DiTrapano, Barrett & DiPiero, PLLC
06.1999 - 03.2005

Teacher's Assistant

Carver Career and Technical Education Center
03.1999 - 05.1999

Associate of Applied Science - Board of Governors

West Virginia University of Parkersburg

Vocational Certification - Information And Office Technology

Carver Career And Technical Education Center

High School Diploma -

Capital High School

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Tiffany Brown