DANIELLE R. JOHNSON
Hancock,MD
Summary
Customer-focused administrative professional with 15+ years of experience providing exceptional service, managing front-office operations, responding to customer inquiries, coordinating schedules, maintaining accurate records, and supporting busy teams. Skilled at building rapport, identifying customer needs, explaining information and available options clearly, and providing timely follow-up. Known for professional communication, strong organization, attention to detail, and the ability to manage multiple priorities while creating a welcoming customer experience.
Dynamic administrative professional with extensive experience in managing customer inquiries and resolving complex issues. Recognized for enhancing customer satisfaction through effective communication and follow-up while maintaining accurate records. Successfully managed high-volume caseloads and coordinated efforts across teams to ensure seamless operations.
Overview
16
16
years of professional experience
Work History
Child Support Specialist II
West Virginia Bureau for Child Support Enforcement
11.2025 - Current
- Served as primary point of contact for customers, employers, attorneys, and partner agencies, responding to inquiries and identifying individual needs to enhance service delivery.
- Manage a high-volume caseload, maintain accurate electronic records, review documentation, and handle confidential information with discretion.
- Explain complex case information, requirements, and available options clearly while providing timely customer follow-up.
- Researched and resolved customer concerns by coordinating with internal staff and external contacts, improving response times and satisfaction.
Child Support Specialist I
West Virginia Bureau for Child Support Enforcement
11.2024 - 11.2025
- Responded to customer inquiries and processed documentation, ensuring accuracy in case file management.
- Managed customer interactions alongside administrative duties and met deadlines, earning promotion for strong performance and independent work.
- Facilitated communication between custodial parents and child support agencies.
- Reviewed case files to ensure compliance with state regulations.
- Assisted in processing child support applications and modifications.
Operations Supervisor I
West Virginia Bureau for Family Assistance
10.2023 - 11.2024
- Coordinated daily office operations and workflow for 12-person team, enhancing service delivery for the public.
- Supervised daily operations and workflow for family assistance programs.
- Managed escalated customer concerns, scheduling, and documentation, ensuring effective team communication and timely administrative support.
- Trained staff on policies, procedures, and best practices for service delivery.
- Managed case reviews to ensure compliance with state regulations and standards.
Front-End Manager
TNT Small Engine Repair
05.2022 - 09.2023
- Managed scheduling and customer inquiries, identified service needs, maintained accurate records, and processed financial transactions to ensure seamless operations.
- Acted as a primary front-office contact for customers, providing friendly and professional assistance and coordinating communication with service staff.
- Supported daily administrative functions and conducted customer follow-up to ensure organized and positive service experiences.
Postal Support Employee
United States Postal Service
09.2021 - 05.2022
- Processed and routed mail efficiently, adhering to established procedures across multiple locations.
- Processed incoming and outgoing mail efficiently and accurately.
- Operated sorting machines to categorize mail by size and destination.
- Delivered customer and operational support in fast-paced environment, ensuring accuracy and reliability.
- Assisted customers with inquiries about services and package tracking.
General Manager
Fox's Pizza Den
01.2013 - 08.2021
- Oversaw phone orders, scheduling, transactions, and administrative reporting while delivering high-volume customer service and resolving issues promptly.
- Identified customer needs and discussed available products, options, and concerns to build strong relationships and enhance customer satisfaction.
- Managed cash handling, ordering, payroll functions, and daily operations with a focus on accuracy and reliability.
Assistant Manager
Fox's Pizza Den
06.2010 - 12.2012
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Coordinated customer service, scheduling, transactions, and inventory management to ensure smooth daily front-line operations.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new staff on food preparation and safety procedures.
Education
High School Diploma -
West Virginia Division of Personnel
Skills
- Customer Service & Relationship Building
- Front Desk & Reception Support
- Phone & In-Person Communication
- Appointment Scheduling
- Customer Needs Assessment
- Customer Follow-Up
- Records & Data Management
- Administrative Support
- Inquiry Resolution
- Payment & Transaction Processing
- Confidential Information
- Microsoft Office
- Electronic Record Systems
- Multitasking & Prioritization
Timeline
Child Support Specialist II
West Virginia Bureau for Child Support Enforcement
11.2025 - Current
Child Support Specialist I
West Virginia Bureau for Child Support Enforcement
11.2024 - 11.2025
Operations Supervisor I
West Virginia Bureau for Family Assistance
10.2023 - 11.2024
Front-End Manager
TNT Small Engine Repair
05.2022 - 09.2023
Postal Support Employee
United States Postal Service
09.2021 - 05.2022
General Manager
Fox's Pizza Den
01.2013 - 08.2021
Assistant Manager
Fox's Pizza Den
06.2010 - 12.2012
High School Diploma -
West Virginia Division of Personnel