Karla Rojas
Merced,CA
Summary
Detail- oriented individual with exceptional communication and management skills. Experience supporting individuals and families through public service and community-based roles. Strong background in case management, client advocacy, program enrollment and recourse navigation. Experienced in working with diverse populations and maintaining confidentiality. Recognized for strong communication skills, technical proficiency, reliability, and professionalism. I am committed to improving community well-being by connecting individuals to essential services and support systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Child Support Specialist II
Merced County Department of Child Support Services
08.2022 - 05.2025
- Managed 800+ child support cases while maintaining strict confidentiality and accuracy.
- Generated legal documents for court proceedings, including stipulations and notices of motion.
- Conducted collection calls and assisted clients in person with case inquiries.
- Processed payments, new applications, and National Medical Support Notices.
- Served as Debt Reduction Program Manager, reviewing and approving applications for state debt assistance programs.
Support Staff / Teacher
Buhach Preschool
04.2022 - 08.2022
- Supervised classroom safety and supported early childhood curriculum activities.
- Assisted with hygiene care and maintained structured learning environments.
Veterinary Assistant / Receptionist
Santa Fe Pet Hospital
03.2016 - 04.2022
- Scheduled appointments and managed high-volume client communications.
- Assisted veterinarians during surgical, medical, and diagnostic procedures.
- Sterilized surgical instruments and maintained clinical equipment.
- Processed patient intake, updated records, and prepared laboratory samples.
Education
Associate of Science - Veterinary Technology
Platt College
Associate of Science - Animal Science
Merced College
High School Diploma - undefined
Atwater High School
Skills
- Administrative Support
- Community & Public Outreach
- Case Management
- Legal Document Preparation
- Payment Processing
- Data Entry & Records Management
- Microsoft Word/ Google Docs
- Customer Service
- Team Collaboration
- Bilingual (Spanish)
- Service coordination
- Resource advocacy
Certification
- Notary Public #2506719
- Insurance Producer #4461630
Timeline
Child Support Specialist II
Merced County Department of Child Support Services
08.2022 - 05.2025
Support Staff / Teacher
Buhach Preschool
04.2022 - 08.2022
Veterinary Assistant / Receptionist
Santa Fe Pet Hospital
03.2016 - 04.2022
Associate of Science - Animal Science
Merced College
High School Diploma - undefined
Atwater High School
Associate of Science - Veterinary Technology
Platt College