Laura Valdovinos
Riverside,CA
Summary
Empathetic Child Support Specialist with 25 years of experience in the Department of Child Support Services Program looking to tackle new responsibilities and build upon skills in supervision and/or management. Positive attitude with strong analytical skills. Knowledge of the Child Support program policies and procedures. Familiarity with the functions of family court and the legal process. I have been in several teams throughout my career and have participated in several work groups gaining knowledge to do research and problem solve in several area's that helped with new procedures throughout the department. I was the Liaison for the Minor Parent Project in assisting teens with their child support cases. I worked at the self-help satellite office at the courthouse and resolve child support inquiries and review cases with a holistic approach.
Overview
30
30
years of professional experience
Work History
Child Support Specialist
Riverside Department Of Child Support Services
09.2022 - Current
- Perform case management for tasks to enforce court-ordered child support obligations and manage case load of over 500 cases.
- Explain policies, procedures and instructions to parents.
- Process legal documents such as summons and complaints, notice of motions, wage garnishments, review assets for bank levy, review for license release, generate property liens and collect payments.
- Review income and expense declarations of both parties to determine support capability.
- Interview involved parties to confirm facts, verify data and locate persons and financial assets.
- Execute collection calls and generate letters to solicit child support payments on overdue accounts.
- Perform skip tracing methods to locate absent parents and assets.
- Build solid and trusting rapport with customers, fostering trust and communication to meet case needs.
- Assess child support cases to determine appropriate case action.
Senior Child Support Specialist
County Of Orange Child Support Services
02.2001 - 09.2022
- Maintained current knowledge of child support policies and procedures, California family law and federal regulations
- Conducted detailed investigations to locate individuals, verify employment and determine assets
- Worked on Financial Team updating accounts and performed case audits.
- Coordinated paperwork to establish paternity, child support requirements and medical support obligations
- Prepared documentation of administrative and legal actions related to child support orders
- Assisted department attorney's with collection of necessary data in preparation for cases
- Identified appropriate community resources and provided referrals for services
- Explained policies, procedures and instructions to parents.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Reviewed income and expense declarations both parties to determine support capability.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Processed legal documents such as summons and complaints, stipulations, notice of motions, answer reviews, wage garnishments and generated real property liens.
- Used Legal Processing System to manage and update electronic case files.
- Was on the Specialized Legal Team reviewing contempt referrals, probation violations, responsive declarations, workers comp liens and did court work ups for upcoming hearings.
- Attended court and did meet and confer to get parties income information or do stipulation prior to their hearing.
Child Support Specialist
Orange County Department Of Child Support Services
08.1998 - 02.2001
- Performed case management tasks to enforce court-ordered child support obligations.
- Worked on the Intake Team and opened new cases and interviewed welfare recipients for welfare case openings.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Performed skip tracing activities to locate absent parents and assets.
- Monitored cases for support order compliance and made adjustments.
- Explained policies, procedures and instructions to parents.
Office Assistant
Orange County Probation Department
01.1994 - 07.1998
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Dispersed incoming mail to correct recipients throughout office
Education
High School Diploma -
Mountain View High School
Santa Ana, CA06.1992
Skills
- Exceptional customer service skills
- Problem solving skills
- Conflict Resolution
- Conducting Interviews
- Active Listening
- Analytical thinking
- Decision Making
- Case Management
- Policy Knowledge and knowledge of the Child Support Program
- Knowledge of Legal Terminology
- Great Team Player
- Community outreach and resources
Languages
Spanish
Native or Bilingual
Timeline
Child Support Specialist
Riverside Department Of Child Support Services
09.2022 - Current
Senior Child Support Specialist
County Of Orange Child Support Services
02.2001 - 09.2022
Child Support Specialist
Orange County Department Of Child Support Services
08.1998 - 02.2001
Office Assistant
Orange County Probation Department
01.1994 - 07.1998
High School Diploma -
Mountain View High School
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